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 EntryNo: 4011
 Date: Saturday
10:40 AM
Mozilla/5.0 (iPhone; CPU iPhone OS 15_6 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/107.0.5304.101 Mobile/15E148 Safari/604.1 PissedatFargo
Safari United States of America
These -BADWORD-s charged me $35.00 overdraft fee, for an account that went negative $0.79 cents. For less than 24 hours that’s 3500% “interest”… oh yea, customer for 9 years. Never overdrafted
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 EntryNo: 4010
 Date: Wednesday
11:49 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0 David Pearson
Firefox United States of America
Wells Fargo literally does NOTHING well. Their website gives you the option of customizing the way your accounts are listed, but even after you save the new configuration, it reverts to the way THEY want to list your accounts. And then there's their credit card operations...which SUCK! I can't count the number of times they've denied one of my VALID charges without contacting me first, or ever. And then they charge outrageous "Foreign Transaction Fees"--not a flat fee, but one based on a percentage of how much you spend. Greedy -BADWORD-s.
Visitor comments: 1
 EntryNo: 4009
 Date: Tuesday
09:43 PM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6,2 Safari/605.1.15 Cory Postl
Safari United States of America
Terrible customer service, I feel like I need to subscribe to Lifelock after giving my info to the people I just spoke with. Rude, disrespectful, unhelpful people that have limited information to your account info to even help(thank God). I will never do business with them again.
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 EntryNo: 4008
 Date: Saturday
02:41 AM
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Garrick
Safari United States of America
Their phone customer service is a mess of unprofessional, poorly trained, usually foreigners who can barely understand English, or is it on purpose?

I've had to call their phone customer service 4 times this year. It takes about 7 calls to get through to someone to fix a problem. For example my verbal password stopped working. It took me six hours and 7 phone calls, each time repeating all my info, address, SSN, birth date, even the place I was born, then the verbal password was wrong according to them. It took six months to get them to change the verbal password. Finally a customer service man said he changed but when I called a week later it didn't work.

Then they said I had to change it in a branch but the branch locations don't deal with the credit card business. Then one said they stopped using verbal passwords because they were too much trouble. Customer service are a lot of pathological liars that just make up whatever they want to get rid of the customer.

Then there are the head games. I made purchases from some stores I had a history of buying from. But they were blocked. So I call customer service, and the man lies and tells me the amount of a charge was way higher than it should have been. I freak out and then get him to repeat it, he repeats it in a distorted voice making it too high. I ask him to repeat it, after playing this game with me a few more times he finally says the right number he laughs like he is pleased with himself. Today I called to get the status of a credit business credit application. He asked me for my verbal password and it didn't work. So I tried my old one and that was wrong, so he hung up. A few more calls that didn't work like that and finally I I called my personal account and my password worked there. I told her about it not working for the business application and she said since I don't have a business account I have no verbal password for that yet. So I just gave my personal password with all my account information to some yahoo with a foreign voice when he knew I didn't have an account with them. After seven calls over 1-1/2 hours I finally got the status of my application.

If I ever have to call customer service again, I JUST WON'T. Looking for a different bank right now.

Visitor comments: 1
 EntryNo: 4007
 Date: Thursday
02:24 AM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6 Safari/605.1.15 Larry
Safari United States of America
After forty years we just completed the process to close a safe deposit box. We moved all of our business accounts years ago when a trusted Wells account manager left the bank and warned us of deteriorating service, but neglected the box. Big mistake as we found locals no longer answer phones and it rings through to a corporate number that wastes a massive amount of time and tries to transfer to the local which places you in and endless loop. The mail communications contradict one another and refer you back to the horrible phone system. It is such an incompetent failing system that we will promptly dispose of the stock and never go near this company again.
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 EntryNo: 4006
 Date: Tuesday
03:49 AM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.5112.81 Safari/537.36 Edg/104.0.1293.47 Steven Podhaski
Safari United States of America
Wells fargo did away with landline authentication .They want you to own a cell phone .I do not own a cell phone and they will not let me use my online account without it . I cannot change my password because they want me to receive a code by way of a cell phone which I DO NOT OWN . They always sent me a code by way of my landline and know they did away with that option . Who are these stupid people ? I am 80 years old and have no one to call on a cell phone . Who ever is InCharge should fix this problem .
Visitor comments: 1
 EntryNo: 4005
 Date: Wednesday
04:21 PM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Ernie Hawkins
Safari United States of America
I;ve been a Wells Fargo customer since 1995 - they still will not refund in total 4 bounced check fees of $35 that occurred due to my error, but still....almost 30 years as a customer, a good customer with consistent deposits - no reason to treat me like that.
Visitor comments: 1
 EntryNo: 4004
 Date: Monday
10:49 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Derrick Moses
Safari United States of America
It took 4 years for them to issue an overpayment refund on my loan. But they were up my -BADWORD- if I went 1 week past my due date. finally got the checks today and guess what? "we cant cash these here". took them back , about to rip them up and GF takes them, takes a photo of them, and they immediately deposit into RBFCU. -BADWORD- YOU, YOU FARTCLOWN PIECES OF SHIT!
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 EntryNo: 4003
 Date: Wednesday
07:48 AM
Mozilla/5.0 (Linux; Android 12; SM-G998U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Mobile Safari/537.36 David J WHITNEY
Safari United States of America
They just throw the website down at any given -BADWORD- time now I can't even get my paycheck and bills are gonna bounce all over the place
Visitor comments: 2
 EntryNo: 4002
 Date: Wednesday
04:49 AM
Mozilla/5.0 (iPhone; CPU iPhone OS 14_7_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1 Rick
Safari United States of America
6 months to refinance an investment property with nearly perfect credit scores and high equity in the property. The clowns that work at this bank can’t even get that right. 6 months into the process they were still requesting the same documents over and over again, what -BADWORD- can’t do a simple refi this bank you guessed it, if you want to waste time and money this is the bank for you
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