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 EntryNo: 1022
 Date: Monday
07:42 PM
30.11.2009
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_4_11; en) AppleWebKit/531.9 (KHTML, like Gecko) Version/4.0.3 Safari/531.9 Dan
Safari United States of America
Wells Fargo allowed a $1200 debt that I didn't authorize. Instead of handling it they made me take it up with the company which has been a nightmare and has since charged me $35 overdraft charge and $5 additional dollars each day since then.

I have several accounts and a mortgage with them my account has been open for 10 years. This is why I switched most of my banking to another bank but have kept my account because of my mortgage.

My advice find a smaller bank that cares about people and understands customer service.

Visitor comments: 1
 EntryNo: 1021
 Date: Monday
07:35 PM
30.11.2009
Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16 Patrick
Safari United States of America
Ok, I am another customer that has been deceived by wells Fargo.
I have been a customer since 1996.
I have moved quite a bit of funds through my account over the years.
How dare they raise my linked credit card rate 3 points!
Here is what I did: I closed my checking account.
I paid off my credit card.
I researched and found a credit card that offered zero percent financing for six months.
The agents on the phone deserve to be jailed
I have more on this story.
Destroy this evil company.

Visitor comments: 1
 EntryNo: 1020
 Date: Monday
07:18 PM
30.11.2009
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3) Phil Anderson
Internet Explorer United States of America
I agree but then all banks suck and most I have to admit suck much harder than Wells Fargo.

I've posted a few times in the past when I was really angry. I did however over time find something that in every case now helps me win my argument and urges the person I'm talking to on the phone at Wells Fargo to be more eager in helping. what I do now with very good success is to take a few deep breaths before calling thier telephone services and then once they anwer and get past the part of identification and all, I now always tell them in a very low nice voice that I do understand that they don't make the rules and please don't take it personally if I sound upset in what I'm about to say and forgive me if I seem to say anything that they may find personally offensive and nine times out of ten I have had one hundred percent success in that I find the bankers on the phone are much more eager to help because they are tired of hearing nothing but negative stories all day every day forever since they started working there. The oldest employees have heard it all. Personally I could never work there because I would hate to hear stories like how my kids won't eat now because I didn't do something or because they or I made a simple mistake and do nothing but complain about how high the fees are. If you are going to call them in the first place, take a deep breath and relax and realize they are only people too and don't make the rules. I found especially lately that if I call and sound very kind and appreciative for them helping and make them feel good about helping me I always get a positive productive response. It hasn't failed yet. I'm sure they more than welcome a caller who is also understanding, talks quietly and shows appreciation motivates them a lot more into wanting to help even if they are new and have a bad attitude for the most part they always turn really nice and try to help if I am nice first and don't insult them or accuse them considering it's not their bank either and they only work there and they are so tired of hearing nothing but negative things from people all day to the point they really enjoy hekping those who are positive and treat them nice as well.

A long winded lesson learned on my part. :)

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 EntryNo: 1019
 Date: Monday
06:47 PM
30.11.2009
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.0.30618; .NET CLR 3.5.30729) Roy Simonetti
Internet Explorer United States of America
I agree, Wells Fargo, DOES SUCK!, AND ALSO GIVES CREDIT CARDS TO ILLEGAL IMMIGRANTS, JUST LIKE THEIR ASSOCIATES,WACOVIA!
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 EntryNo: 1018
 Date: Monday
05:42 PM
30.11.2009
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.0 (KHTML, like Gecko) Chrome/3.0.195.33 Safari/532.0 Claire
Safari United States of America
"Convenient" delays of deposits:

Wells Fargo CONSTANTLY manipulates my deposits and payments. They'll delay a deposit and then force through several charges to take advantage of overdrafts. This is done monthly when my bills are due. I will deposit a check days before I go to pay bills and for whatever reason it won't go through until I've been fined several times for overdrafts on my bills. One month I paid several bills early - not surprisingly, when there was no potential for overdrafts they let my deposit go through the same day.
Customer service is terrible:
When I have called with dates, statements, and concerns the last three bankers have immediately raised their voices telling me that there is no manipulation, that basically I'm an irresponsible banker. I've been very careful with my tone and approach, laying out what I consider to be facts right away so it's not just unfounded accusations. They go on the defensive as soon as I start listing incidents.

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 EntryNo: 1017
 Date: Friday
04:06 PM
27.11.2009
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729) clevised
Internet Explorer United States of America
Went into the bank branch today to inquire about a double transaction from a local resturant... Gave all the info to the help desk person, who screened me.

She took me over to a help desk phone system, where i proceeded to give all the information that I had just shared with the Help Desk to another unknow person on the phone.

After giving her all the info... I was put on hold... While on hold I was looking around the branch.. at 10 employees who were watching me do their work...

This got me thinking... what the hell do they pay these people to do... They weren't taking care of my needs...

What i did at the branch was a waist of my time that should have done from home.

They tell me that it will be 45 to 60 days before I see the out come from their investagation....

this is all over a double charge from a local Pizza Hut... and NO.. its not a re-accuring transaction...

What asses...

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 EntryNo: 1016
 Date: Friday
03:25 PM
27.11.2009
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30618) Daniel
Internet Explorer United States of America
I've tried to refinance my home through Well's Fargo several times while it was available. The representitive asked me to send a copy of my HUD inorder to start the process. After sending it I've tried many time to contact him for follow up. He failed to contact me. I've also filed complaints to the main office and they haven't responded back yet. What can I do?
Visitor comments: 1
 EntryNo: 1015
 Date: Friday
02:40 PM
27.11.2009
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 1.0.3705) Fredrik Gomoll
Internet Explorer United States of America
I have a real issue with Wells Fargo here. I have been an on time mortgage customer of theirs for over 5 years. In September of this year the house I have financed with them had a fire in it and has displaced 2 renters. I have been dilligent in prompt repairs in trying to get my tenants back into the house ASAP. I have adequate insurance and the insurance adjuster and insurance company have been quick to assess and issue payment for the loss. I've listed Wells Fargo as a loss payee on my insurance and have sent them the entire insurance check ($94,000.00) with the proper endorsements which they received at the end of October. It is now November 27th and Wells Fargo has yet to release one cent of the money to my contractor for ongoing repairs. I have gotten a very polite run around each time I call and inquire as to the whereabouts of the payments due my contractor. My contractor is now in a bind with the Subs and his employees waiting on money. Wells Fargo has heard this from me and they quote some stupid canned response about the check was mailed on Nov 12th and it takes 8 - 10 business days to arrive. (Ohio to Wis. that is BS) Now I'll need another week while they stop payment and reissue another check that they could overnite if they wanted to. This situation is costing me plenty in lost income from tenants and personal expenses for displaced tenants. I have never dealt with a more arrogant and uncaring bunch of people in my life. AVOID THIS COMPANY
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 EntryNo: 1014
 Date: Friday
02:19 AM
27.11.2009
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3) Phillip Anderson
Internet Explorer United States of America
I just have to add one more comment. Why are the polititions shouving cavier down the big fat gullets of the few owners of these banks after they caused all this damage to the economy? Now they steal from our children with bail out packages while they charge these terribly high charges? Yeah, keep shouving it in Polititions, we will in fact begin to wise up and vote for someone who will actually step up and refuse to bow and serve these fat bas***ds who I'm sure had a great thanksgiving while they charge on a less than five dollar mistake thirty five dollars. Keep throwing back the champaign and buying it for them polititions and we'll in the mean time vote you out of office and start our own private banks. Anyone game for starting our own private bank let me know OK? Let's do this!!! And put those few who get rich off of bilking us the people out of business. We can be the ones enjoying the cavier while they roam the streets looking for dropped change for a change.
Visitor comments: 1
 EntryNo: 1013
 Date: Friday
02:06 AM
27.11.2009
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3) Phillip Anderson
Internet Explorer United States of America
I found that Well's Fargo purposely allowed my account to avalanch in a way over a $23.00 human mistake and charged three overdraft fees of $35.00 each for a total of $105.00 which to me is a lot of money considering I'm on social security. They cared less and to them it's nothing more than some game of fleecing the public after they already took billions of dollars to rescue them when they charged these terrible exorbanant amounts of money for a simple human mistake. For one $2.50 cent check card charge they charged me another $35.00 which is over a thousand percent. What happened to use laws? Why aren't the User Laws enforced and why in the Hell is the government giving them bail out money when they are charging these very morally wrong charges while making record profits? Why is the government bailing them out in the first place after the terrible damage they did to the economy by charging these horribly inflated charges? It's time for you PEOPLE to take responsibility and take the politicians hands out of the banks pockets or vice versa while they charge us to a point where we're broke and they make record profits by stealing money like this? Why do YOU the PUBLIC allow this to happen in the first place, especially YOU POLITITONS who should have stopped this type of practice years ago? What in the HELL IS WRONG WITH YOU?????
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