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 EntryNo: 570
 Date: Tuesday
05:16 PM
10.03.2009
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.7) Gecko/2009021910 Firefox/3.0.7 Arthur Flores
Firefox United States of America
I deposited a disbursement check for approximately $8,500 at my local wells Los Angeles Atwater Branch on September 6, 2009 they are holding the total amounts until March 23, 2009 - 5,900 will be available Friday. I gave the manager today a letter of complaint stating that I would contact my Congressman and file a constituent complaint since they are regulated by the FDIC and State banking agencies.

A friend absolutely believes that they sue the funds for their own purposes.

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 EntryNo: 569
 Date: Tuesday
12:41 AM
10.03.2009
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.7) Gecko/2009021910 Firefox/3.0.7 Andy Porter
Firefox United States of America
This is my latest bad experience with Wells Fargo Bank: Just before the Presidents Day weekend I went on line to check my bank accounts. I see that my savings has x dollars. I decided to transfer most of this money to checking.

Just to be clear, there was no notice of "pending" or pending transfer" the on-line banking system simply showed my balance. So, I do the transfer and leave a little in savings.

On Tuesday, after the bank holiday, I see that I am overdrafted in savings and have incurred a $35 fee. I go on line and see a totally new accounting on the account. Money that had been deposited (through transfer) into savings last week (this was shown as cleared last week) is now shown as having been deposited on the Tuesday AFTER Presidents Day. The revised on-line account page shows that I transfered money OUT of the account BEFORE there was enough money in the account.

So, I call, talk to someone and I explain what happened, that when I went on line before the weekend the on-line page showed me that I DID have the funds in the account, so I transfered the money out. I stupidly expected them to listen and fix it. Instead she has NO interest in my story, talks to me like I'm some -BADWORD- and explains that it is the customers responsibility to keep track of their balance, implying that I cannot rely on the on-line account page.

I decided to try a new tact, I asked her if the computer would even permit a customer to transfer more money OUT of an account then there was in it. Because that is exactly what their revised "accounting" showed: that I was somehow able to transfer more money OUT of the account than there was IN it. Now she got antsy, didn't know what to say and so explained again that its not their fault and that I needed to be more "careful"

So, I explained again that I WAS careful, the on-line system showed that I had x-dollars in savings and I transferred LESS than x into another account, and asked again if the computer would let me transfer more oney OUT than was In it. She apparently didn't like that question and hung up on me.

I called back and asked for a supervisor. He went through the same insanity. The customer is responsible to keep track of their balance, and THAT YOU CANNOT RELY ON THE ON-LINE BANKING SYSTEM FOR ACCURATE DATA.

YES, he said that several times.

I pointed out that nowadays the majority of banking customers rely SOLELY on what data they get on line. But he didnt have any answer. So, I kept asking him if the Wells Fargo On-line Banking system would allow a customer to transfer more money OUT of an account than there was IN the account. At first he said no, it wouldnt, but then he quickly changed his answer and said, yes, sometimes you can do this. Of course I didn't believe him, so I kept asking him how often it happens, that you can transfer more money out than is in and he admitted (after a LONG conversation) that it was extremely rare.

I must have been on the phone with him for 30 minutes before he finally suggested to re-credit my $35.00 back. Total time on the phone was 45 minutes with both of them.

Both of their customer service people had a smarmy, condescending attitude towards me, neither had ANY intention to re-credit my money. It was quite clear that were instructed NOT to re credit my money. I also sensed that both of them KNEW that there is NO WAY that I could have transferred more money out of my account than I had in it, thereby verifying my story. They both knew that I had been ripped off but were not allowed to fix it. It was only through my persistence that the last person decided to give me my measly $35 to get rid of me.

So much for any claim from Wells Fargo that they care about anything other than screwing their customers. What a bunch of scum bags. I would hope that there can be a class action suit against them and any other bank with similar practices.

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pissedoffaboutbadservice.wordpres
 EntryNo: 568
 Date: Monday
11:41 PM
09.03.2009
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.0.7) Gecko/2009021910 Firefox/3.0.7 robbi
Firefox United States of America
First of all, all of those that are withdrawing into the negative, get on the over draft protection program. instead of paying over 500 in charges, you only get charge 10 dollars per day no limit on how many transaction you do. second of all. you customers needs to calm the hell down. We operate in the business world not your world. If you think that we cant do business with you, its ok. Go take your money out and go to another bank. Im sure other failing banks will take your money. =). If you want to complain. Call someone that care. IM pretty sure that not all customers hate wells fargo. I've seen account for over 30 years and still growing with us. Why? Because they know how to keep their account intact. For those that cant keep their account intact. please please please go back to school. I prefer common sense 101 for you guys. There something called online banking. Use it. It will save both the bank and you time and trouble.
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 EntryNo: 567
 Date: Monday
12:17 AM
09.03.2009
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; GTB5; .NET CLR 1.1.4322; .NET CLR 2.0.50727) Homeowner
Internet Explorer United States of America
Wells Fargo is a rogue company. I contacted them in July last year for loan modification and was asked to contact in October. Submitted fax with required documents to the number provided but they never received. Eventually had to submit online. Also used the credit service to submit documents. Was told it takes 30-45 days. It has been 5 months and I am still told it takes 30-45 days by the agents. When I pressed a little that it has been like that for months, was told it can take unspecified time. This is the worst service and the agents give all sorts of inacc*urate information. They started harassing with with blank calls every morning and evening from an automated computer. Very low level service. This company is in abyss. The top folks making millions should be sent to prison, first for their role in mortgage crisis and second for using delaying tactics for months and months without any end in site. All in all this company sucks.
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 EntryNo: 566
 Date: Sunday
09:58 PM
08.03.2009
Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.0.7) Gecko/2009021906 Firefox/3.0.7 Judy
Firefox United States of America
Essentially, we just filed a complaint with our state's Department of Financial Institutions. Our complaint is that we were misled and then abandoned by a Wells Fargo financial advisor. The complaint states what he told us about the initial investment and how he further didn't inform us of other options. One option that his supervisor mentioned that the adviser failed to do was that we could have moved our investments within the fund family of Franklin Templeton without penalty. Had we known that and had the adviser actually monitored our fund as promised, we wouldn't have lost $5,000. Our initial investment of $64,283.77 made on January 26, 2009 is now worth $$59,674.22. The investment initially fluctuated within our comfort zone and, having been promised by this person that as a professional investment advisor, he would keep an eye on this fund, we only checked on it periodically. We were told that we would have to pay a 1% penalty if we withdrew the funds within a year. But, as we watched it nosedive, we became concerned and contacted Wells Fargo about broken promises. We were told (by the adviser, his boss and the boss' boss) that because the market is in unfamiliar conditions now that no one can promise anything and that no refund or waiver of 1% withdrawal fee would occur. The advisor's supervisor said the money could have been moved to a U. S. Government Securities fund (currently 3% to 3.25%) and had the adviser kept an eye on our sinking account we would have opted to move funds.

What really angers us is that we went in for a consultation with this consultant and told him we were moving our mutual funds to IRA CDs because we had lost so much (about $75,000 out of our total retirement fund of $370,000). We were interested in putting our Wells Fargo account into our credit union's IRA CD yielding 4% for a five year, $50,000+ investment. He said he had a fund that could do better than that. Our fears and concerns were that an IRA CD would eliminate constant fluctuation (no loss of principal), was insured, and not at the whim of market conditions. He said that the Franklin Templeton Global Bond Fund would be the best place for our money because it would go up while the markets were trying to stabilize. He would monitor the fund because we told him that we did not have the expertise to second-guess the markets. I asked him several times about this to make sure he understood.

We feel that we have been sucker-punched. Neither of sleeps well and our appetites are gone. Husband worked in an oil refinery for an outside contractor. This is physically challenging work in an unhealthy environment. But, we put away 25% plus catch-up of $100 per week into our Well Fargo 401(k) because we wanted a comfortable retirement and put away the maximum into our IRAs. Our house is paid off (15 year mortgage at 12% interest paid off in nine years), cars free and clear and have some savings for our daughter's education. All we want is our loss compensated and to be able to withdraw OUR money less the 1% penalty. In fact, today we are moving our money out of the Franklin Templeton account and moving it to a five year U. S. Bank CD paying 4% which we should have done initially.

You people in finance need to understand that the trust is GONE. We will never again trust financial advisors because, in the end, you don't really know. Or care. Our money is play money to you but to us it was earned one drop of sweat at a time. If you do not refund our loss and waive the 1% fee, we will picket Wells Fargo, email all our friends and family, use financial discussion boards, and file more complaints.

That is the complaint letter I just mailed to Mr. Stumpf, CEO of Wells Fargo. I was advised to do this after contacting the executive contact number on another website. We fully plan to get our money returned or cause them a commensurate loss in income. If you want names and places, just email us and we will be glad to furnish any information you want.

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 EntryNo: 565
 Date: Saturday
05:19 PM
07.03.2009
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) Jason
Internet Explorer United States of America
Today I went to a drive-up Wells ATM. I deposited $240 in my checking account... with the intent to cash it (make a withdrawal against it). The machine ate my envelope and then kicked my card back out and stated "machine malfunction." No receipt, nothing.

So I go inside the branch to verify the deposit and withdraw my money. After 30 minutes on the phone, the customer service and bank manager came back over. They say they clearly see the transaction and the error in the computer... But, that I have to wait 3-10 days for an "investigation"...

I asked at least 6 times that they credit my account the mere $240; given I have had an account with them for ten years+, a credit score of 700+...etc. The branch manager refused to do the logical thing, and multiple times refused to credit my account with an unverified deposit. What a absolute joke! Clearly even the MANAGERS have zero authority/discretion! I now know the company cares nothing about customer service!

Time to close that account before something more serious happens next time... and they really leave me out in the wind again.

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 EntryNo: 564
 Date: Friday
12:02 AM
06.03.2009
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; FunWebProducts; GTB5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; Windows-Media-Player/10.00.00.3990) Dazed and Confused
Internet Explorer United States of America
Wells Fargo has screwed me over for the last time.I'v been banking with them since 1998.I am so upset with them they can take their account and sick it.

Back in 2005 they suck it to me by charging me two $100.00 fees for spending too much of my own money from my savings ac-BADWORD-. They told me that it was because the funds were being drawn directly for my savings and not my checking and that I could not do this. I should have cut my losses back then and gone somewhere else. But no, I had to go and keep trusting those infidels.

Well just recently I deposited $1925.00 into my account like any other transaction at my local ATM. Thinking nothing of this not out of the ordinary practice I proceed with paying my mothly bills(car note, houese payment, etc). Then I find out that my account is overdrawn and I'v been charged $457.00 in overdraft fees this is on top of letting all my checks bounce. They say its because they did not cash the checks I put in the bank. They told me it was because the checks had my kids names on them along with my name. Every month my kids and I get checks from an inheritance and I'v been cashing they this way for several years now. But now out of the blue WF tells me that these two party checks must have both names on the account. Even though they say pay to the order of me for each child. I tried explaining this to them and that my kids are too young to be account holders. But, they just told me that there was nothing they could do and would not revers the fees.

So now onces agian WF has left me screwd over. And they have done nothing illegal. If I had about a year or so to read their phonebook sized, fine print banking policies and procedures I like everyone else would have been properly informed. Unlike our former president George W. I'v got the saying right. FOOL ME ONCE. SHAME ON YOU. FOOL ME TWICE SHAME ON ME. WELLS FARGO IS THE FREAKEN DEVIL AND SHOULD RETURN TO THE FIERY EMBERS FROM WHICH THEY CAME.

Thanks for lending a ear.

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 EntryNo: 563
 Date: Thursday
04:25 PM
05.03.2009
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2) jon
Internet Explorer United States of America
fargo sucks dont cash their own checks with out a fee or account. shove it
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 EntryNo: 562
 Date: Thursday
10:06 AM
05.03.2009
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; GTB5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506) Paula
Internet Explorer United States of America
I decided to take advantage of the low interest rates and refinance my existing Wells Fargo mortgage. Long story short....this has been going on for three months! I never receive return calls from my agent until I leave a message about going elsewhere. My current rate is pretty good and I've decided to wait awhile and then refinance with another company. I am done with Wells Fargo!!!!
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 EntryNo: 561
 Date: Wednesday
04:37 AM
04.03.2009
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727) gforceforever
Internet Explorer United States of America
I have sent the noted film-maker, Michael Moore, an email with reference to this site. I believe that it is time for all of us to make the collective and productive stand that we have been unable to make as individual consumers. Please, if you still have the fight in you like you did when writing your stories here, send Mr. Moore an email with your information pertaining to Wells Fargo; see www.michaelmoore.com for contact information. You do have a choice to stand for something, and you have a right to voice your opinions and your truths. Thank you.
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