| EntryNo: |
3860 |
| Date: |
Tuesday
10:45 PM
01.10.2019 |
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Lyle Schroeder |
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Went to Disneyland last night and used my Wells ATM card for parking and several vendors during the day. Went to make an expensive purchase at the end of the evening for grandson and the card was mysteriously declined. The cashier made sure everyone in the room knew it too. My cell phone was naturally dead by this time so I was unable to hear or receive any text messages that were meant to advise me the card transaction needed approval. Very embarrassing to say the least. I wouldn't be angry but the embarrassment and the fact that this is the third time I have been left hanging because of their VERY flawed Fraudulent system. Im changing banks tomorrow 
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| EntryNo: |
3859 |
| Date: |
Thursday
03:29 PM
26.09.2019 |
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Abby |
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I had been with Wells Fargo for nearly 8 years, but yesterday I closed my account, because I could not handle their -BADWORD- anymore!
The past 6 months with Wells Fargo have been a nightmare...My card keeps getting declined even though I have money in my account, I call Customer Service and they say everything looks okay and they can't help me and don't know why my card is getting declined everywhere. I couldn't get gas or order things online or use my card anywhere. Then they told me that there was fraudulent activity on my account but would not give me any details or explain it, so they sent me a new card. After activating the new card, it worked for a few days but then everything started getting declined again and I went into a WF branch and talked to the banker and she told me everything looked fine on my account and I had sufficient funds and she didn't understand why my card was getting declined everywhere, the way she was talking to me seemed like she thought I was lying for some reason, like why would I lie about that and take time off work to go talk to her about this issue?! So yesterday was the last straw, I went to get gas and it declined and after 45 minutes on the phone with customer service sitting in my car at the gas station..I had reached the breaking point.. I went and closed my account. So glad to be rid of this stupid, shady bank.
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| EntryNo: |
3858 |
| Date: |
Saturday
04:47 AM
21.09.2019 |
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Biella |
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Unfortunately my mortgage was sold to Hells Fargo. First thing I noticed was how annoying their website is especially at night time. I would try to set up automated transfers and I would get an error; I called customer service and they fixed it for me. I then decided to switch my payments from monthly to weekly to save on interest. Nowhere on their website would it let me do that. I called customer service and was told that could only be modified by calling and they didn’t have that option online; I asked for my payments to be switched to weekly. The next day I noticed my account wasn’t showing that weekly payments will be taken I called customer service again and someone was able to fix this for me. Days later I decided it’ll be easier for me to create a checking account with Hells Fargo only to be used for paying the mortgage. I called to create the account over the phone, went through a bunch of questions, then the phone disconnected and I was not called back! I decided to just create the account online and again filled in all needed information and then it showed that I couldn’t open the account online and would need to go to a branch sigh. I get to the branch and I’m re asked the same freaking questions once again ugh! Anyways, my account got created and welp it wasn’t showing along with my mortgage account, the branch person ended up calling customer service and issue was resolved ugh. Next few days I updated my work direct deposit for part of it to go to the new checking account. I called WF customer service and asked them going forward to take automated payments out of that account. Two weeks later I notice another issue, when the rep switched payments to come out of the new account, she reverted my payments back to the original principal payment instead of the principal payment and the extra payments I’ve always been making so then today I call another rep who fixed my issue and I really hope this is the last issue I’ll have to deal with with this company. It’s been absolutely ridiculous being with this bank and I’ll never recommend anyone to bank with them ever!!
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| EntryNo: |
3857 |
| Date: |
Wednesday
09:56 PM
18.09.2019 |
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RUSSELL MARK BUNNIN |
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. My son has an account and I went to put $150.00 into his account. I handed the teller $150. And his acct number. She asked if I had an acct with Wells Fargo. I said "no" and she said they could not accept my cash, but needed a personal check or cashiers check.
Yes. Good old American green backs are a "no", but personal checks from another bank are a "yes". So if you want to help your kid out dont bring money to wells fargo...they wont take it unless you are a member.
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| EntryNo: |
3856 |
| Date: |
Monday
02:52 AM
09.09.2019 |
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John T. |
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Trying to roll over 401(k) from previous employer to IRA. First attempt, WF leaves $25.00 in my account. Second attempt, WF sends me a check for $0.25, leaving a balance of $24.75. Third attempt, WF just drops it on the floor, even after a long phone call with all the confirmations about withholding for taxes, etc.
Once or maybe even twice I can understand, but THREE times? Or more? I have better things to do than sit on the phone with their horrible customer support!
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| EntryNo: |
3855 |
| Date: |
Thursday
12:22 AM
05.09.2019 |
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Duckles |
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I used to work there. I’ve never met a bigger group of lying, phony, scandalous, backstabbing a-holes in my life.
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| EntryNo: |
3854 |
| Date: |
Wednesday
11:08 PM
28.08.2019 |
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ivan |
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Wells fargo is the worst online banking ever ever got in contact with,.,.
You can call and call wait and wait,.. no -BADWORD- answers,. they dont have a system to resolve problems, they just create problems. I hope jeff bezos open his own bank,
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| EntryNo: |
3853 |
| Date: |
Wednesday
10:17 PM
21.08.2019 |
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randal |
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Did you know that Wells Fargo adds 3% to the cost of everything you buy outside of the United States? Basically a massive sales tax that is larger than many state sales tax rates, but it all goes to one company!
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| EntryNo: |
3852 |
| Date: |
Monday
07:32 PM
19.08.2019 |
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22 year wells member |
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I first opened my account with Norwest Bank in late 1996. In 97, Norwest bought out Wells Fargo. (Wells employees claim that Wells bought out Norwest, which is just another one of their lies)
Norwest came to my employer, and I opened the account, but I couldn't put my husband's name on the account because he wasn't there to sign up. I wasn't too worried about adding his name right away because we still had an account at a different bank, so we waited because we had decided to move out of state. ~ A year after opening my account, we moved to California. After a couple of months of settling in, we went into a CA wells fargo to put his name on the account, and they said that they couldn't because they are still going through the Norwest/Wells change over. What???!!! What a stupid excuse! They can process money in and out of accounts, but can't add my husband's name to the account? We left angry and confused.
~ A month later, we tried again. This time we tried a different branch, and they said that since we opened it in another state, they would have to get the paperwork from that state to add his name to the account. Again....what a stupid excuse!!!!
~ Another month later, we receive the out of state paperwork, sign it and gave it to them. Another month went by, and his name is STILL not on the account. We went BACK AGAIN, and they said that they lost the paperwork. Stupid excuse #3. I asked why they didn't call me? She said they didn't have my phone number. Stupid excuse #4. REALLY??? IT'S IN MY FILE STUPID!!!! I know they have it in my file, because they called me a week before this, trying to get me to sign up for a credit card. Just another lie.
~ So now we fill out the paperwork AGAIN. Another month goes by. We go back AGAIN, and they said the out of state Wells said that they changed forms, so I need to fill out the new form. Stupid excuse #5. Why didn't they call me??? No answer from them. This is SO ridiculous!
~After trying for over a year, we finally gave up on adding his name, and just kept both accounts.
~ By now you're probably asking...why stay with Wells at this point? The reason is that I give money to my elderly mother, who is on a fixed income, through our linked Wells Fargo accounts, and Wells is the only bank in her area. So I'm stuck with Wells Fargo because I can't send a check to my mother because she can't get to the bank to deposit it on her own, and we don't live in the same state.
~A year later, we decided to open saving accounts for our two children. MISTAKE!!!! We went into a branch with all of the necessary paperwork. Birth certificates, social security cards, school IDs, etc. We opened the accounts with $100 each, and had them do a monthly automatic transfer of $50 in each of their accounts. The first 6 months were fine. NO problems with the automatic transfers. When I checked their accounts on the 7th month, only one transfer went through. I called the 800 number and asked why. They said they didn't know, and I should go to the branch where I opened the accounts. (They charged me a fee for that phone call, can you believe that???)
So we went to the branch, and they said the transfers for the one child will no longer go through until they receive his social security number. I said that I already gave it to them when I opened BOTH accounts. They said they never received it and they can not even open an account without proper ID and social security number. I then asked them....IF that is true, then why has the account been open and transfers happening for the last 6 months??? She had no answer. What a surprise!! I went back home, grabbed the S.S. card, and when back and showed them. She claimed to have fixed the problem, and transferred the money. (Another fee for transferring the money, even though they claim that Minor accounts do not have that fee - ANOTHER LIE!!.....When I saw that fee a few days later, I called and complained. They took off the fee, but then charged me a fee for the phone call!!! UNBELIEVABLE!!!!!!!! I HATE THEM NOW!!!!)
I checked my kids accounts the next month, and you guessed it...only one went through. I went back in with ALL of the paperwork AGAIN, and they said it was the same issue...no S.S. number on file. I asked the SAME banker what happened, and she said she didn't know. I asked for a manager to help us. The manager apologized, and entered his social into his file. Or so I thought......Guess what? Next month, no transfer. GRRRR!!!!! I had to go back AGAIN!!! I spoke to the same manager and I said if she doesn't fix it NOW and permanently, then I will close ALL accounts right NOW! This time, she fixed it. I also asked her why it is impossible to put my husband's name on the account? (That's when I explained the nightmare we went through before finally giving up) She said that she didn't know, but she could add his name right now, and she did, in about 10 seconds. If it was so simple, then WHY THE HELL COULDN'T THEY DO THAT 3 YEARS AGO?????
Skip ahead to 2011:
We have moved away from California a few years earlier, and I now have a checking, savings, 2 children's accounts, and a business account with Wells Fargo. I make a routine business deposit of several checks, using the ATM machine, like I've done a hundred times before. The ATM is broken down. It shows: "not able to accept deposits", so I go through the drive up teller to make the deposit. Everything goes well, and I leave. The next day, I noticed a new fee on my business account. I call the branch, and they said it is a "teller fee" because I did not make the deposit through the ATM. ~ WTF????? ARE YOU KIDDING ME??????? ARE YOU INSANE???? YOUR MACHINE IS BROKEN, AND I HAVE TO PAY YOU A FEE FOR USING THE TELLER???? You guys are damned thieves!
At this point, I have put up with Wells fees and bad attitudes for 13 years.
Skip ahead to 2019:
Over 22 years of hassles, endless fees, and lies, I have reached my final straw!!
I made a deposit of $1500 in cash to the business account. (Using the ATM so I don't get another "teller fee") I always have the ATM receipt emailed to my business email address. I DID receive the receipt immediately. This was on a Monday. On that Thursday, my printer died, so I went to Staples to buy another. The transaction was declined because of insufficient funds. WHAT??? I checked my account, and the $1500 deposit never showed up. That day was also payday for my employees. Luckily, I had enough in the account to cover their paychecks, but not enough to pay for the printer since the $1500 is missing. I printed my receipt of the deposit, and went to the branch. They were rude, and acted like I was lying about everything. I asked them "how did Wells send me a receipt for the deposit, if I am lying?" They said there was nothing they could do, and that I should call the 800 number. The employee at the 800 number said I had to settle this at the branch. REALLY?????? %$#*&%$@#!!!! Now I REALLY hate Wells F*#@ing Fargo!!!
Six weeks later, after fighting with them with no resolution, I had to get an attorney to settle this. My attorney went to the branch with the evidence and spoke to the same rude manager who treated me like -BADWORD-! The manager told my attorney that she checked the ATM records for that day and found my deposit. He asked her why she didn't call his client and let her know, and also why the money is not in her account yet? The lying manager said she was "just about to do that". My attorney then told her that she could have checked the ATM 6 weeks ago when his client first reported the problem, and settled this then, and he believes that she had NO intention of giving that money back until he arrived and threatened legal action. He also said that if the $1500 AND the overdraft fees associated with this intentional deception is not in his client's account in one hour, then he will be filing a suit against Wells Fargo and HER personally. He also told her that with all of the shady things that Wells Fargo is recently known for, he would also be contacting the media after filing the suit. My attorney left and called me and told me what happened, and he asked me to check my account. My money was given back within 15 minutes of his leaving the branch.
I truly believe that there was a simple glitch with the ATM, but the manager decided to keep the money for herself since it was cash, and she thought there was nothing I could do about it. AGAIN...Wells Fargo is just a bunch of lying THIEVES!!!
That was the last straw!! I immediately opened new accounts with a different national bank, and I closed ALL of my Wells Fargo accounts. DO NOT TRUST WELLS FARGO!!!! They will steal your money with any chance they get, by means of fake fees, or just stealing your deposits.
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| EntryNo: |
3851 |
| Date: |
Sunday
06:41 PM
18.08.2019 |
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Rockford Rockingham |
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I would just like to state that Wells Fargo may have the worst web site experience of any large company period.
As a software professional, it is amazing to see a company as large as Wells Fargo fail with their web site. Probably created at a cost of millions of dollars, no care, thought or respect for the wells customer was ever involved in this abortion of a web site.
Any user which wants to download a statement, select Statements, then account, then date range. EACH TIME. Find the statement, open dialog with a random number unreflective of the content. Rename download and wait for the PDF to come up (a few seconds). Close pdf window, refocusing web site. Back button is pressed and ALL INFORMATION ABOUT YOUR ACCOUNT, DATE RANGE, ETC. IS GONE then repeat. I have 320 statements to download. This is about as bad as it gets. Anyone needing statement history is looking for all statements, not just one.
I am presenting this to the Triangle Developers meetup for social commentary.
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