| EntryNo: |
3913 |
| Date: |
Tuesday
05:24 PM
21.07.2020 |
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Ryan |
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I never received an e-mail notification that my auto loan would be moving over to WellsFargo.com where my 401k is managed. Now that I've linked the accounts (that was a challenge and a half), I go to click on the auto-loan balance details and it logs me out. Their website has always been atrocious, no self-service password reset options, and their customer service is a joke. I'll be paying off my auto-loan and moving my 401k over to Vanguard.
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| EntryNo: |
3912 |
| Date: |
Saturday
08:02 PM
18.07.2020 |
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Bruce |
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Due to corona virus concerns, there may be higher call volume and longer wait times in our Call Center. BULL SHIT!!! Service is HORRIFIC now and Before but Now! They closed branches with no notification to long time clients. When I parked in the third location, they were gone, moved next door. When I went in they asked if I parked in their old lot. I said yes they said I can Be towed. I ran out to move the car but why is there no warning that they do not posses the lot any longer. Phone depositing is impossible, I tried for 20 minutes and finally gave up that I sought a branch. Trying to be COVID savy has made them very sloppy and inconsiderate. Just close the branches and get rid of personnel and blame the COVID over and over. Life goes on!! Will Wells Fargo?? May be I'll go to TD or Chase.
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| EntryNo: |
3911 |
| Date: |
Wednesday
05:21 AM
15.07.2020 |
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Tamerlan A Kuzgov |
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Hi,
I have had a credit card of Wells Fargo Bank and never complaint about anything since i applied for the card 10 years ago. I never had problems with them. But they've sent me a copy of my credit card without my request or approval when I have it already and it expires after 1 year ( 2021). The copy of this credit card they sent me was stolen in the mail box and illegally swiped in the pharmacy store ( by the way, they have very stupid security system as you don't need to answer smart questions or tell them your ssn to activate the new credit card found in your mail box. In Wells Fargo Bank ANYONE CAN ACTIVATE THE NEW CARD FOUND IN YOUR MAIL BOX IF HE TELLS TO THE AUTOMATED VOICE YOUR NAME AND BILLING ADRESS WHICH ANYONE CAN SEE ON THE ENVELOPE ). Ultimately, they rejected to issue me a refund for illegal transactions i didn't do even though they can see that i never bought any item costs hundreds of dollars within 10 years and also i never asked them to issue me any refund. Above all they don't care about their reputation, good customers, and they don't use logic and mind to . Now I need to file a report to police and prove that I am not an author of the big purchase occurred in the pharmacy. My message to people avoid such banks as Wells Fargo because they have very poor security system and they don't care about their customers and their reputation has been spoiled already. I am going to close my credit card.
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| EntryNo: |
3910 |
| Date: |
Saturday
01:12 AM
11.07.2020 |
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John H |
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I just recently closed all of my accounts with Wells Fargo. Of course, after doing so I started receiving a dearth of emails from them asking me to complete surveys and give feedback on why I left. When I took the survey I left a 0/10 and wrote this text:
Wells Fargo has a lot of problems and the reasons why I left are numerous. For one, there are so many damn fees. There's a fee for not having enough cash in the account, fees for not using the card enough times, so many fees. When I was in college I got slammed by these fees way too much when I wasn't making any money. This is the main reason I left and switched over to USAA. USAA does not have service fees and does not have minimum account balances.
Another reason I left is the customer service was pretty awful. After waiting almost an hour on hold, I was pinged to 4 different agencies before I could finally close all of my accounts. The first time I called I was told that they could not help me until my accounts were empty. After manually transferring the funds to USAA I had to wait until the transaction settled before I could finally go through the same song and dance as the first phone call. After more waiting on hold and more transferring around, I was finally able to get someone who could close my checking and savings account. I could tell that the individual assisting me was having a tough day and was probably overworked due to the high call volume. If I was Wells Fargo, I would have hired more assistants to take phone calls rather than just make your workers and customers suffer unnecessarily.
Then there are the scandals. It seems Wells Fargo is just another one of those big american banks that relies upon corruption to keep itself going. Setting aside the huge corporate bailouts Well Fargo received after the 2008 housing market crisis and of course the fake bank accounts scandal, the atmosphere of Wells Fargo has been generally unsatisfactory.
The people working the floors of the branches are very friendly, but I always feel like there is an uneasiness in their behavior as if they are afraid that they could be fired at the drop of a hat. One time I made the mistake of saying "I am considering getting started on investing" while I was setting up auto-payments on my student loan at one of the branches. It felt like I had suddenly turned a giant switch and all of the bankers I spoke with from that point on started pressuring me to open a brokerage account with WF. Even when I came back weeks later they continued to pester me with these questions even though I had told them multiple times that I would do all of my investing on my own. I looked into the WF brokerage programs and I am absolutely appalled by the hefty management fees. It feels horrible to know that WF pressures under-educated people into making financial investments into brokerage accounts that they don't need. Only the wealthiest individuals have so much money that they cannot invest all of it themselves, but the fact that you are charging individuals so much just to manage their meager wealth is just absolutely disgusting to think about.
And then of course, there is the COVID-19 situation. Out of all the financial institutions that I did business with (Fedloan servicing, USAA, Northwest Mutual, Wells Fargo) only half of them offered direct relief due to COVID-19. Can you guess who did not offer any direct relief? Northwest Mutual and Wells Fargo! While Wells Fargo did lift late fees on my student loans with them, they did not offer any form of loan deferment or forbearance whatsoever. Luckily for me, this was not a problem because I had saved up for emergencies and I was in the process of starting a new job, but if either of these things were not the case (which is the situation for many americans right now), I would have been shitoutofluck. It just goes to show that WF will not waste any opportunity to line their pockets, even when the world is falling to pieces. Again, just another reason to not do business with them.
In conclusion, I will never recommend WF to anyone in the future unless things change. In fact, I will go out of my way to urge others not to use WF because of the -BADWORD- that I have had to endure. Goodbye and good riddance.
If I did, by some miracle, win the $1000 prize for completing the survey, I would give it to COVID-19 relief because WF is so damn stingy they won't do it themselves.
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| EntryNo: |
3909 |
| Date: |
Monday
06:04 PM
06.07.2020 |
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Jim Stringfellow |
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My Wells business checking account is 21 years old. Nothing about the account or its ownership has ever changed.
In March 2020 Wells sent an email notifying they would lock my account if I did not provide their account ownership documentation form promptly. I provided the completed form to Wells by both fax and USPS. My cover letter asked for reply confirming receipt of my submission and assurance all was in good order. Wells did not reply. In May 2020 I received a new email stating same demand for information as I had provided in March. I phoned Wells to advise them I had already provided this information two months prior. The representative called the back office and confirmed the form I sent had been received promptly and it appeared in good order, but told me to submit the same information on a freshly dated form again. I complied by providing the requested information for a second time on June 2, 2020. My cover letter asked for confirmation of receipt. Wells did not reply to my letter. On June 29, 2020 Wells locked my account. They never gave any notice, they just did it. We realized what they had done on July 1 when a Wells branch manager called me to advise our store deposits were stacking up in the branch as they were unable to post the deposits into a locked account. My daily store deposits made in six different cities were not posted or accepted. The online transfers I had made that week were reversed by the bank. I panicked of course, and called for help. On July 1 I reached a representative who was sympathetic, apologetic and wanted to help. He could not find any reason my account had been locked. He called the "Account Opening and Maintenance" department. That department confirmed everything regarding my account was in good order and the account should not have been locked. The Maintenance department did not unlock it, but instead told the Wells customer service representative helping me to "submit an order to have it unlocked". The representative advised me the unlock process might take 24 to 48 hours. After 48 hours my account was still locked. Then the bank closed for three day July 4 holiday. I faxed, called, emailed and sent a letter begging for help by FedEx. I received no response. Today is July 6. My account has been locked for 7 days. None of my business receipts are in the bank. Today I phoned Wells and began the complaint process again. They promised to call me back today with a resolution. In speaking with today's Wells service representative I asked why Wells had not responded to my letters requesting confirmation of the information I provided in March and again in June. He told me its their policy to not make written replies, but suggested I could have called them on the phone to confirm receipt. An example of terrible and unprofessional service. I asked why did Wells not give me notice prior to locking my account. The Rep did not know what the banks policy is on that. I remain optimistic that someone at Wells will unlock the account they admittedly locked in error, but when that happens it will not erase this nightmare experience with Wells Fargo Bank. Jim Stringfellow, Jr
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| EntryNo: |
3908 |
| Date: |
Thursday
09:06 PM
02.07.2020 |
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J. Harrington |
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I am a Deputy D.A. trying to get some records for a simple theft case. Wells Fargo has wasted 5 hours of my time this week with their byzantine and ridiculous policies. They also demanded to speak with me only, and have been rude to my legal assistant.
The final straw is when they called and asked if I really had to have a live witness to provide foundational testimony at trial. Did their attorneys even go to law school?
Do I call you and question your handling of the federal banking rules? No! So when it comes to my judge, my courtroom, and my jurisdiction it is my counsel we will keep. You can either produce a witness per the subpoena or we can discuss a material witness warrant.
No other bank has ever treated my office so poorly. I am disgusted.
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| EntryNo: |
3907 |
| Date: |
Thursday
03:04 PM
25.06.2020 |
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Josh |
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I am non-US citizen and resident but as a frequent visitor to the US for leisure, I opened a Wells Fargo savings account and associated debit card several years ago. I now want out! This bank has done my head in. I have almost $8000 in the account but was dumbfounded to learn that you can only transfer a maximum of $6000 in any 30 day period. What? After transferring $6000 to my new US bank (also in my name), the remaining amount is left sitting there, untouchable. 1) I can't transfer it out (even to an account in my name) because of the 30 day limit. 2) I can't use a service like Zelle because it's only available in the US. 3) I can't write a check because it would be drawn on US dollars and that's completely useless to me in NZ. 4) I can't do a wire transfer because (a) Wells doesn't allow customers with addresses outside the US to use the service; (b) When I changed my address to a friend's address in CT, the Wells website tells me I need a valid US cell number to be able to wire; (c) When I provided a US cell number I was told it would take at least five days to be verified. 4) Finally, I can't get my money back by closing the account because Wells won't send a check to a non-US address. Do other US banks deliberately obstruct their customers from accessing their own money?
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| EntryNo: |
3906 |
| Date: |
Friday
06:29 AM
05.06.2020 |
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Michael J Shaw |
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Quoted from my complaint to the Consumer Protection Financial Bureau. Little faith this will be resolved since Trump has neutered this watchdog. But here goes..
The last step asked me to define "what type of mortgage"? There is no mortgage! That's the whole point. Wells Fargo debited one of my two bank accounts (I don't even bank with them) $352.54 this morning (June 3). Item was listed as "WF HOME MTG AUTO PAY," which my own bank (Associated) identified as a Wells Fargo home mortgage payment. that came directly FROM THEIR OFFICE, not a third-party identity thief. I have no documentation yet because I do not have my latest statement yet; I am seeing this all online. But Wells Fargo, I believe, is once again opening fraudulent accounts and hoping they can slip at least a few by their customers (or even non-customers) and the regulators. Even a 10 percent "success quota" with this scam would yield zillions. I am sure that, now that the dust has settled, they have come up with new and improved ways to hide their tracks. How could they be so stupid as to try this again? But I guess, if at first you don't succeed.....As a friend of mine told me today, "Can you ask them where the house is? And whether you're allowed to paint it?" I do not own a home anywhere, and certainly wouldn't finance one through a verified, established den of thieves like Wells Fargo. Called my own bank to dispute the charge, and Wells Fargo. But based on a previous experience with a disputed charge, I have little faith that I will not wind up stuck with an unwanted mortgage for life. For one, the Wells Fargo "internal investigator"....works for Wells Fargo! Like asking police to investigate police brutality. Apparently an investigator will be contacting me within 24 to 48 hours, but I already know there are two outcomes -- and neither of them is good for me. They will claim it's legit, and keep debiting me for god knows how long. Or will they claim it is somebody else and keep quietly debiting me and sending the money into their coffers, since I'm sure they have perfected their tactics by now. This is looting, plain and simple. The only question that is relevant to this sham investigation, I told the Wells Fargo rep this morning, is "Do I own or finance a house?" Answer, no, case closed, give me my money back. And, setting aside that asking W-F to look into this is like entrusting John Dillinger to investigate whether his gang robs banks, if they were honest they would look for who within their ranks opened this account. They need an "impartial juror" like this bureau, assuming it has not been tainted by Trump to let banks do whatever they damn well please. Because I am already a little leery about your bragging that you get a "97 percent response rate" from companies. So what? This is the Better Business Bureau standard: a company passes muster and gets thumbs-up for the simple, rock-bottom task of replying, not actually admitting its own wrongdoing and fraud. But you are all I have, so I guess I will have to settle. As I said, they are at it again and the only way to stop these repeat offenders is not fines, not civil settlements, not bad PR, but PRISON TIME. If the conservatives in charge of the banking industry can harrumph and demand jail for a looter who pilfers a TV during our present time of troubles, they should have the same fear of substantial time for themselves at a (not-posh) prison for stealing $575 million. The small bit they have stolen from me so far --- and counting -- is probably more than the cost of that TV. The Wells Fargo strategy, I feel, is probably one of going to the CEO, describing the situation and saying, hey, maybe it's not worth the cost to defraud this guy. He might not have a lot of money, but he has a lot of determination and he is going to take this to the hilt and FIGHT! Better to refund the money and move on to the next vulnerable sucker. Please help! You are the only ones with the clout and money to stop this monolith. And, abso--f---ing--lutely you can reprint this complaint as a deterrent! BTW, the next section would not let me complete the complaint unless I entered where the "mortgage property" is located. As should be clear by now, there is no mortgage property; that's the damn point. They took it upon themselves to open, in my opinion, a fraudulent account. But I entered my (rental) home address in this space nonetheless because the system would not allow me to proceed without it. But to be clear, there is NO mortgage NOR property; I am not conceding that there is by filling out this info.I want the CFPB to publish this description on consumerfinance.gov so that others can learn from my experience.
The CFPB will take steps to remove my personal information from this description but someone may still be able to identify me. Learn how it works. I consent to publishing this description after the CFPB has taken these steps.Edit this sectionWhat would be a fair resolution to this issue?Already noted above. Money back, a cease-and-desist, all of my overdraft fees refunded (didn't mention that part yet) and a stiff fine that I will donate to charity, prison for those responsible, and would it be too much to ask that you just order the f----g bank closed so everyone within its walls loses their jobs and gets a financial penalty like they are levying on me? Besides all that, I would only ask castration, drawing and quartering, and the right to pilfer their personal bank accounts whenever I please as they so cavalierly do. Not much to ask. How many times do they have to be allowed to get away with this? I already know that they will not resolve the complaint. The question is, will YOU resolve the complaint?Step 4Edit this sectionWhat company is this complaint about?COMPANY INFORMATIONWELLS FARGO & COMPANYStep 5Edit this sectionWhat people are involved?
YOUR CONTACT INFORMATIONMichael J Shaw
pflfantasy@gmail.com
9204211741
6099 highway 42
Egg Harbor, Wisconsin 54209
United StatesThe information given is true to the best of my knowledge and belief. I understand that the CFPB cannot act as my lawyer, a court of law, or a financial advisor.You will not be able to attach documents or edit this complaint after you submit it.Please make sure everything is accurate and complete before continuing.
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| EntryNo: |
3905 |
| Date: |
Wednesday
04:55 PM
20.05.2020 |
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Frank |
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Wells Fargo is a PITA with 2020 RMD from IRA's. You have to call them to stop it for the year and they send you forms to fill out. Others I deal with will do this without rigamarole.
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| EntryNo: |
3904 |
| Date: |
Monday
01:13 AM
18.05.2020 |
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Ebony |
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Aw, this was a really good post. Finding the time
and actual effort to make a really good article...
but what can I say... I hesitate a whole lot and don't manage to get
anything done.
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Visitor comments: 1
