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 EntryNo: 3969
 Date: Saturday
08:32 PM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.1 Safari/605.1.15 Ryan
Safari United States of America
So, I just got a new Jeep. Top credit rating. The dealer paired me with WF because they could no the closing by esignature. The rate was right, too.

Got initial letter in the mail from WF to set up online statements. Hello? Shouldn't that be the norm in 2021 when you do an e-signing?

Anyway, just setting up the online access was 15 minutes of multiple emails, errors, duplicate confirmations, etc.

When finally done, I went to set up an automatic payment. At 3:00 on a Saturday afternoon, the site says "Our system is temporarily unavailable." Of course I coulld call--before 2:00 PM Saturday or during M-F.

What the -BADWORD- kind of national bank is this?

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 EntryNo: 3968
 Date: Thursday
11:36 PM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36 Petey Pablo
Safari United States of America
I'd be shocked if anyone experienced what I did. In July, I woke up one morning to an email saying I had two new WF accounts. I have one WF account, but never opened the new ones. I went to the branch and they said they would close the two new ones and my existing acct and re-open my account to make sure I didn't have anymore problems. It was a nightmare because I had to contact multiple monthly payments, my Direct Deposit and the credit bureaus. WF told me they would do an investigation and get back to me in about 2 weeks. Nothing, not a call or a letter. Fast Forward to today...the SAME THING. Two new accounts. I go back in, but now they tellme the process if different, they wont close the accounts "because it will affect my credit", they want to put them on hold nd keep my existing account open while they do the investigation. I said No -BADWORD- way. Put everything on hold, give me my money and pound sand. Since this morning I've heard from a corporate exec and two "resolution specialists". I wont return their calls. They claim someone did this online both times. My attorney says impossible since I changed EVERYTHING to very obscure username and password. They did this and when I was leaving the branch after getting no help, the branch manager, who is a moron, said, "can I call you later to follow up", I said no, my lawyer will call you. They are panicking. Once a scumbag bank always a scumbag bank
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 EntryNo: 3967
 Date: Wednesday
08:24 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36 David
Safari United States of America
I wanted to refinance my WF mortgage, so naturally I expect that it should be easier with WF. but No, they had me running around in circles with the most rediculous requirements (e.g. A letter explaining why I moved from an apartment I lived in 30 years ago).

This Dragged on for 4 months at which point they denied the re-fi. I'm at the same job, credit score of 800, making more money and the payment would be 1K less a month. Go figure.

Then the sales rep tried again, with a longer term, and presumably with an even lower monthly payment. That's now been going on for 3 months and asking me for all the same documentation. Why????

What a bunch of a-holes.

Visitor comments: 4
 EntryNo: 3966
 Date: Monday
06:19 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36 James Borman
Safari United States of America
Rejected for a credit card because "their system" can't verify my identity. They advised me make sure my info in the 3 credit bureaus was correct. I changed a phone number and my work history. WF sent my a letter in the mail to my current address but in order for me to correct this, I must first verify my address... Yes, they sent the letter to my current address where I have been for 27 years with a phone number to call Wells Fargo to get the situation resolved. I called but they need a utility bill and a copy of my Drivers License and, I'm not permitted to mail it in, I have to FAX it. I have never been rejected for a credit card my entire life and have perfect credit, my FICO score is almost 800 but not good enough for Wells Fargo lol. Now, I can call Experian (which I did) and somehow they are miraculously able to verify my identity OVER THE PHONE, but not Wells Fargo oh no! Then I was told I have to use a WFargo FAX machine lol what a JOKE. They can't go back to Experian and recheck info oh no. I have to jump through hoops to prove that the person that applied for credit (me) is really me, and they letter they sent to me really went to me even though I used that EXACT INFORMATION TO CALL THEM BACK!
Visitor comments: 1
 EntryNo: 3965
 Date: Saturday
09:01 PM
Mozilla/5.0 (iPhone; CPU iPhone OS 14_7_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1 Kila Killergington
Safari United States of America
I work for this shit hole and I can’t disagree with any single one of these comments GOD BLESS
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 EntryNo: 3964
 Date: Saturday
04:28 PM
Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:90.0) Gecko/20100101 Firefox/90.0 Alex K
Firefox United States of America

WF doesn't just suck, they're evil crooks. I was being relocated for a new job. I already new about WF. They were the "preferred" mortgage lender so I used them not to make waves. Their "0 closing costs became a $2,800 extortion. I should have backed out of then but didn't. my bad.
Their management should be in prison!

Visitor comments: 1
 EntryNo: 3963
 Date: Monday
12:04 AM
Mozilla/5.0 (Linux; Android 11; SM-G970U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.93 Mobile Safari/537.36 Dave
Safari United States of America
Their online website sucks. You can do less than half on your phone of what you can from a pc. And on a pc the site is not much better. The basic services are not easy to drill down to and now they have a new login procedure that won't allow my password manager to auto fill. So now I have to type in a complicated 12 digit password. I've been with WF for many years and I have hated being with them for 99% of the time.
Problem is they are the only major bank that allows setting up the special account one needs fir Solo 401k banking.
Another thing. At my branch it's like doing business in Mexico. Barely an American worker or customer. Most of the signs are in Spanish.

Visitor comments: 3
 EntryNo: 3962
 Date: Friday
11:50 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36 Edg/92.0.902.62 Victim
Safari United States of America
My parents made Wells Fargo their trustee 23 yrs. ago. We were ripped off quite handsomely then, but websites weren't around then. Anyways, my checks have been bouncing.I kept transferring money in and looked pretty bad at the bank. I judged by the date Wells Fargo was not transferring putting $ in my own bank's bank account (not Wells Fargo). I called my rep from my bank and told her.She called back the next day and said it was her fault, no money had been coming into my account since March and I would get the money that day. I called back when it was in and said, hold it, you owe me bank fees (I can prove),and I was told the next day her boss would contact me somehow. I am waiting. I took matters into my own hands, and even though I hadn't raised my voice, I was accused of violence and she hung up. There's reason and no reason, and hers was, o, f___, we really messed up and I'm hanging up.I called the main customer service and was eventually (eventually) connected to an escalation specialist who promised me all fees. I gave her my banks phone number and my account number there.She mumbled they weren't even(name of middle man I can't remember). She comes back, after all I've been through the past few days, and starts a rant about how this bank account hasn't been legit since 2012, doesn't listen to my exasperation, and almost immediately hangs up. More calls.They are really snippy while accusing me of whatever and play games. Finally a guy there finds out what happened (surprise!!!) and says he will contact my rep. Uh, I say, I've done that. I want the escalation specialist contacted who said I didn't have a legit account, that they were going to have to find out what's wrong here, anyways, and he, like everyone else said, said they couldn't. I asked then for someone higher up to call me. He said no. In case you might think I'm a -BADWORD-, 80% of the customer service people I deal with, even in person, get nice things said about them to their bosses.by me. Indeed, Wells Fargo SUCKS!!
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 EntryNo: 3961
 Date: Tuesday
02:46 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.107 Safari/537.36 Unhappy Customer
Safari United States of America
Wells Fargo is a terrible bank. It is progressively getting worse. I did a wire transfer some time ago and needed the account number where the money was transferred to as I lost the original wire transfer form I completed when I requested the transfer. The banker refused to give me the account number where the money was transferred to because it is somebody else's account and is private. The banker did not buy my argument that I am the one who gave the account number in the first place and I am only asking for what I gave them. Then I said can I have a copy of the original request form that I submitted as I have lost it and he said OK.Sure enough the ccount number was on it. Total -BADWORD-s. Instead of undertanding what the customer wants and helping subject to legal restrictions, Wells Fargo people are trained to treat everyone as a thief and a robber and you are guilty unless you can prove without a shadow of doubt that you are not.
Visitor comments: 2
 EntryNo: 3960
 Date: Friday
01:41 AM
Mozilla/5.0 (iPhone; CPU iPhone OS 14_4 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Mobile/15E148 Safari/604.1 Beatrice
Safari United States of America
I in hate Wells Fargo. They are the worst bank ever. I can’t access on any given day more than 2k of my money despite having 20+k in the bank. When I talk to the customer service— I always get different reasons why and a longer wait time. I can’t wItvto pull my money out of Wells Fargo and I regret ever opening an account with them. Also they decline me all the time and then send me a delayed sms to verify my transaction— this left me not trusting using my bank cards at all. I’m convinced they don’t understand that we live in the age of the internet. I hate Wells Fargo.
Visitor comments: 2
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