| EntryNo: |
3939 |
| Date: |
Saturday
09:57 PM
06.02.2021 |
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Carol |
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In August, Wells Fargo sent us balance transfer checks be used before 10/30/2020 on our card which balance had been paid in full in early March 2020; however we continued to get zero balance statements through 9/25/20. Upon attempting to take advantage of the offer on 9/29/20, we were informed that our credit card was closed. No reason was given over the phone; we were told a letter would be sent within a week. On 10/7/20 we received the letter dated 9/30/20 which stated that our account was closed on 9/29/20 (the day we called) listing 3 reasons, 2 of which were completely erroneous. They claimed amounts owed on credit cards were near or at limit (we had no credit card balances; all had been paid in March 2020), and that there were late payments on our credit report (had none of these either except for the hardship WF had suggested and granted to us on our mortgage for storm damage in 2018 that many people had experience and which arrearage we paid in full in January 2019). We pulled our credit report which confirmed our position. On 10/7/21 we again contacted them to file a complaint and state that our credit report was totally contrary to their reasons. We were told via email on 10/21/20 they would "research" it by 10/22/20. Instead on 10/22/20 (one day of "research"?), they sent the identical letter to us again and further stated that they had a right to cancel a card "at any time and for any reason". Had they "researched" it and looked at our credit report, they would have seen that their reasons were erroneous. The third reason they gave was that we had no checking or savings with WF; this was/is true. We had a mortgage with WF since 2011. In March 2020 we reached out to WF to refinance at a lower interest rate. They could not meet competitive rates and we began inquiries with other lending institutions. In April, they (WF) reached out to us to refinance but again they did not want to reduce the interest rate, only to extend the term, so we refinanced elsewhere in May 2020 at a much lower rate. As previously stated, up through 9/25/2020 we continued to received zero balance credit card statements from WF showing a full credit limit available. Up to that date, we were never told the card had been closed, and, if so, why send us the checks. We believe the real reason that WF closed our card was that we refinanced elsewhere, yet they negatively and erroneously reported false information as to why our card was closed. The joke is on them as they have lost all the mortgage interest they would have continued to receive on our refinanced 30 year mortgage. We agree that they have a right to cancel a card at any time and for any reason. We do NOT believe they have the right, however, to fraudulently report false and erroneous reasons and to negatively impact our credit score. We completely understand why they have so many complaints against them.
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| EntryNo: |
3938 |
| Date: |
Monday
03:05 PM
01.02.2021 |
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Wade D Hyde |
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Currently on a call with Wells Fargo simply trying to get a "text" confirmation so I can send MY money via Zelle. As of right now, the call has lasted 56 minutes...and counting. TERRIBLE customer service and technology. If I weren't compelled to use this bank, I'd drop them in a heartbeat.
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| EntryNo: |
3937 |
| Date: |
Saturday
08:01 PM
23.01.2021 |
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Floyd Asher |
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Response to Ms. Summer experience. As I related in my previous experience. Beware of any experience with Wells Fargo. The FTC should totally close Wells Fargo they are Crooks Their actions speak for their selves. It will be a good story to see what she has to go through to recover her $1000.00 GOOD LUCK
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| EntryNo: |
3936 |
| Date: |
Friday
04:04 PM
22.01.2021 |
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summer smith |
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Wells Fargo stole $1000 from me and they refuse to reimburse me. They have a bogus customer complaint process where nobody answers and nobody calls back. It is been 2 months.
In short, I opened online a savings and checking accounts (application 1). The WF website malfunctioned and kicked me out before the end of the process so I restarted the process (application 2). To open an account online you need to fund it so I did it with my CHASE account ($500 for the savings and $500 for the checking account through ACH transfers).
When I logged into the WF personal account, I saw 4 accounts opened (each with $500 withdraw then). I quickly contacted WF to explained what had happened and that I only wanted to open one checking and one savings. The WF rep closed one of each. That was November 23rd 2020.
On November 25th, WF withdrew from my CHASE account 4 x $500 (so $2000), however only opened one checking and one savings in my WF personal account with $500 each (so $1000). They withdrew $2000 so there is $1000 missing. They did not return them to CHASE while the account technically were already closed on November 23rd so they should not have withdrew the funds.
I filed a complaint and they say the accounts were closed. Yes they were but they still withdrew money for the closed accounts and kept it.
I provided them the confirmation of the WF rep that she closed the accounts in Nov 23rd, the confirmation from Chase that they withdrew $2000 on Nov 25th, the confirmation that I only have $1000 in my WF when nothing was paid.
Their abuse is mind-blowing. I guess they count on the fact that it will cost me more to hire an attorney than to give them my $1000. They are wrong....I will file a suit but for more....
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| EntryNo: |
3935 |
| Date: |
Wednesday
07:35 PM
20.01.2021 |
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R. Floyd Asher |
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Buyer Beware. If you do business in any form sooner or latter you will learn that Wells Fargo Bank is the worst Bank in the World to do business with. My experience with wells Fargo started over 20 years ago when they inherited my business loan from First Security Bank when Wells Bought them out. I had a business loan and line of credit, and I shut the business down in 2004 still having a balance on the loan. I continued to make the required payments on the loan on time never being late for the last 16 years. My nightmare with Wells started 2 years ago when I contacted them to ask for an interest rate reduction, as I had shut my business down and because of fixed income it was getting more difficult to meet the obligation. And I am now 79 years old. Dealing with their small business dept. has been nothing but a nightmare. I explained in a letter my circumstance and without any notice or communication my line of credit was terminated and I was turned over to the collections department, I was never and have never been in default with Wells Fargo. I wrote to Lena Jaynes in phoenix Az. and after many letters telling me they could do nothing with the interest rate because the line of credit had been closed. I wrote Charles Sscharf their CEO and he directed me back to the same People in Phoenix who said again tough we can do nothing, and then said contact collections they could work out a settlement arrangement. Which I did and for the las six months I have gotten nothing but delays and put offs waiting for them to tell me what they would settle for. This was after sending them financial records bank statements etc. Never a word back and no way to contact the people who I was talking with. In short there is a corporate culture in Wells Fargo that is devisive and corrupt. Their business practices come from the top down and their care for their customers is only to do one thing screw them out of every but they can steal. My warning is if you do business with Wells Fargo you will get taken. There are many Banks and Credit unions who will care about you. Give them your Business. I personally will do everything in my power and realm of influence to stop and business from going to Wells Fargo they are crooks. I could go into more detail with how I have been treated, but I would take a written novel. Anyone who would like to contact me do so at the above e-mail.
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| EntryNo: |
3934 |
| Date: |
Monday
10:41 PM
04.01.2021 |
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Diana |
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after 30 years with WF and its predecessors, I AM DONE. Last straw.. they close most of their branches - if you have any large deposits ( which I would think they WANT to have??)I waited 47 minutes in a drive through window line- as branch lobby is closed. On top of that there is only ONE teller- there could be two- who is having to deal with lots of angry customers
Wells Fargo bank IS begging customers to leave them. I for one am listening.
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| EntryNo: |
3933 |
| Date: |
Wednesday
01:00 AM
25.11.2020 |
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Rob |
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Sux...too long of wait and only 1 teller. Manager splits lines into two to social distance. Guy cuts in front of me. I was there before him. Manager lets him go in front of me. When customer leaves he appologizes to him. When I leave I don't get any apology. I will never go there again!
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| EntryNo: |
3932 |
| Date: |
Monday
06:19 PM
16.11.2020 |
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Joe Mastriano |
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WELLS FARGO BANK ACCOUNT BLOCKING MAY BE WORSE THAN I THOUGHT
Tried two more times and they refused. Two people called me and said they tested the password failure and support wouldn't let them in ether. One had changed their cell # but was told they had to get a text to verify who they were with a text mssg they couldn't get. Their verification process is left up to the person they put on the phone. There is no policy being followed. SECURS YOUR ACCOUNTS NOW is my opinion. I will continue posting and trying to reach company officers. Anyone with any clout with wells should email me at joe@taxproblem.org
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| EntryNo: |
3931 |
| Date: |
Thursday
07:18 AM
12.11.2020 |
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Mike |
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Hunted all night and refreshed websites all night long to get a PS5 on launch night at midnight. Success! All my efforts paid off. I click purchase and....my cards declined. Huh? Welp, turns out WF flagged it as fraudulent. In the few minutes it took me to figure out what was going on, they sold out. Thanks Wells Fargo.
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| EntryNo: |
3930 |
| Date: |
Wednesday
03:35 PM
11.11.2020 |
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Disgusted Customer |
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Hung up after a 30 minute wait on the phone to OPEN A NEW ACCOUNT! How do these companies survive with zero care for even potential customers, let alone for existing customers? Beyond me! I wonder if any Wells Fargo customer service person is assigned to monitor this board...
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