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 EntryNo: 2234
 Date: Wednesday
05:23 PM
08.08.2012
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.60 Safari/537.1 James Kim
Safari United States of America
I have a Wells Fargo Credit card for over ten years in which I maintain a very small balance and make sure to pay off every month. However, the interest rates kept being raised on me, despite carrying a zero balance most of the time.

Then my card was set to expire July 2012. A replacement card never arrived, even though on wellsfargo.com it was prompting me to activate the new card. Toward the end of July I called to report I had never received the card. They promptly expedited a replacement and advised to wait one to two business days. I waited. Never arrived.

August 8th, my card already expired, I called again. They said they sent a replacement card and charged me $16 for shipping since it was the second time. I have not received a single card! They would not take off the $16 charge, nor would they issue another card. Instead the told me to refer a complaint with Fedex if I did not receive anything. I requested they close my account which they promptly did, advising me that the account is closed and I must still pay the $16 charge. This for a replacement card that I never received! They wouldn't take the charge off! So I registered a complaint with the BBB.

Visitor comments: 1
 EntryNo: 2233
 Date: Wednesday
12:41 AM
08.08.2012
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) Sara
Internet Explorer United States of America
When reviewing my statement online it said that I had an available credit of approximately $250. My computer needed to be repaired, I slid my card for $160. I thought I had enough credit to spend the $160. This would have left me with $90 of available credit.

However, on 08/02/12 Wells Fargo randomly charged me the interest of $158. This made me go over my credit limit of $10,000. I went over by $3.75. Wells Fargo should let consumers know when the interest is going to be charged. If I would have known when they were going to charge me the interest this situation could have been prevented.

Just because of that I had to pay my monthly credit card bill of $255 right away. I paid on 08/03/12.

Even after the overlimit was paid, Wells Fargo had the nerves to report it to the credit beuros on 08/06/12. I had even asked a rep if it was going to affect my credit score and be reported and the rep said "NO". They lied to me about this.

I do not understand why if I paid on 08/03/12 did Wells Fargo report the overlimit on my credit card.

I called and asked Wells Fargo to clear the overlimit and they said it will take 30 days to update in the system. 30 days is too long. Especially that I paid right away even before the date they reported it.

P.S
In the end my computer repair ended up costing me 160+ 158 from interest and $255 from the amount I pay monthly for the credit card bill. The grand total for my computer repair was $573. I even had to take money out of my saving. Had I known I would have paid the $160 with my debit card.

Visitor comments: 1
 EntryNo: 2232
 Date: Tuesday
08:41 PM
07.08.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; FunWebProducts; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; BOIE9;ENUSSEM) p.buckman
Internet Explorer United States of America
Sent Wells Fargo check for the amount of the default at end of June. They never cashed the check and sent it back on July 21st which was the date of loan default. Called Wells Fargo to obtain information about the pay off amount. I was told I could not receive that information as my name was not on the loan; therefore, I was not authorized. I told the rep Wells Fargo sent me the letter with the loan number, amount of default, and forclosure notice which I assumed meant I had access to the account as they breeched the account by sending me the information. My sister, loan holder, called and was given an amount and told they could not be sure that this was the correct amount.
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 EntryNo: 2231
 Date: Tuesday
08:24 PM
07.08.2012
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 Steve
Firefox United States of America

Aug 11th- . I sent an email to your office (exec complaints).

Aug 23rd- Naomi Jackson calls our home #. Again we faxed in our paperwork to her.



Oct 13th- our own agent called the direct line to wells fargo and talked to someone named Gwen. Gwen explained that a Adarius Maruf had been assigned to our account (the 3rd wells fargo rep to be assigned). Our agent called him daily with no response, until my wife called at some point and actually got a hold of Mr Maruf sometime in Nov (we think). Mr Maruf explained to my wife that he would not be dealing with any 3rd parties regarding our case. My wife tried to explain our reasoning for having an agent, but Mr Maruf was not interested (and per my wife was VERY rude).





April 30th- Still not having heard from Mr Maruf, I emailed Carrie Tolsted directly (keeping in mind I never got a return mail from any exec. Directly). explaining our our troubles.





Amber actually called us back within a few days and explained that she received the papers, and asked that we be patient.
June- contacted offices of Nora Campos

July 13th- for some reason we have been RE-assigned ANOTHER "agent"- Billy Ferante (5th agent!)
July 26th (approx)- Spoke with Maria Noel Fernandez of the Office of Assembly member Nora Campos. She agreed that this "Special Forbearance Agreement" did not sound right. Ms. Fernandez said she would call a contact at Wells Fargo to discuss our case. Needless to say we are a bit hesitant to spend that kind of money not knowing if we will even be able to afford a possibly new, higher mortgage.

Aug 2 - received call from a Paul Gruber from Wells Fargo. We were out of town (actually heard msg on Aug 5th).
Aug 6- Received a letter Mr. Gruber notifying us that he had received correspondence from Ms Fernandez, and stated he would be handling our case from now on (our 6th agent !). The letter Mr. Gruber sent to us states the following verbatim, "I am the specialist who will be your single point of contact while you are working with our office. I will be working closely with you to research your inquiry and provide you with resolution. During this time, I will keep in regular contact with you and provide you with updates as they occur". I called Mr Gruber three times and left 2 messages (third call I hung up out of frustration!). I received no return calls today from Mr. Gruber. From past experience, I don't know why this still upsets/shocks me. I guess since it's not their home they are losing, it's not important.

Aug 7th- Wife called Mr Gruber had to leave msg at approx 11am, I called Mr Gruber at approx 2:50pm and shockingly had to leave another msg. No return call as of yet. Again, refer to the quoted statement above (which I put in bold lettering) and tell me if at any point during this 13-14 month process that statement can be applied...?

And the notes will undoubtedly keep coming...................... ...

Visitor comments: 1
 EntryNo: 2230
 Date: Tuesday
03:52 PM
07.08.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; BTRS130110; GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; MDDR; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; InfoPath.2; .NET4.0C; .NET4.0E) Todd
Internet Explorer United States of America
My email to the Wells Fargo "BoardCommunications", which is absolutely nothing:

To whom it may concern,

Since APRIL of 2012, I have been trying to refinance my mortgage with Wells Fargo Mortgage, paid for the application fee, and the appraisal fee, submitted copies of EVERY ridiculous documentation request that took several weeks to weed through, and as of August 7th, still do not have a date for a simple refinance of an existing mortgage that I currently have WITH Wells Fargo. You business is a total embarrassment to any form of customer service, or professionalism. Unfortunately, I am sure you well know there is very little recourse that I have to get any of my fee money back, I have paid the existing mortgage for the past 3 months at the higher rate, and will have to start from step one with a new financial institution. I WILL NEVER USE WELLS FARGO AGAIN, and IF THERE IS ANYWAY THAT I MAY INFLUENCE ANOTHER PERSON TO AVOID WELLS FARGO, YOU CAN BE ASSURED THAT I WILL.



Lori Cifarelli
Loan Doc Specialist

Wells Fargo Home Mortgage | 2275 Silas Deane Hwy | Rocky Hill, CT 06067
MAC M1557-011
Tel (860) 258-1517 | Toll-free (866) 234-6298 | Fax (877) 843-0718
Lori.A.Cifarelli@wellsfargo. com


Chris Goodrich
Home Mortgage Consultant
NMLSR ID 387153
Wells Fargo Home Mortgage | 43 East Main Street | Meriden, CT 06450
MAC M1552-011
Tel 203-241-3994 | Cell 203-241-3994 | eFax 866-674-8930



From May 8, 2012:
Hi Todd-





Chris Goodrich

Home Mortgage Consultant
NMLSR ID 387153

Wells Fargo Home Mortgage | 43 East Main Street | Meriden, CT 06450
MAC M1552-011
Tel 203-241-3994 | Cell 203-241-3994 | eFax 866-674-8930

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 EntryNo: 2229
 Date: Tuesday
03:17 PM
07.08.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; HPDTDF; BRI/1) Odalys
Internet Explorer United States of America
I became disabled and was unable to pay my mortage December of 2011. By February 2011, Wells Fargo went in my home and changed all the locks and locked me out o my home for the last 13 years. Now, July 2012 and I still can't sell my home or pay for it and can't not get in still. I have applied for a short sale and they give you the run around daily. I can not afford a home that is worth less than when I bought it and offers of half what I owe. I just get sicker having to deal with all this.
Wells Fargo does not care about you they just want your blood.

Visitor comments: 1
 EntryNo: 2228
 Date: Tuesday
02:10 PM
07.08.2012
Mozilla/5.0 (Linux; U; Android 2.3.4; en-us; Sprint APX515CKT Build/GRJ22) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1 maria
Safari United States of America
Started refinance app 8 mos ago. They forgot to lock my rate then they kept my application going for 4+ months kept asking for documents and never gave me a closing date. Now all documents have expired and they want me to start all over again... They made me loose out on the low rates by doing this to me and now they won't return my calls about returning my money... They r the worst bank ever.. ohh yeah and i forgot to mention that they lied about everything..
Visitor comments: 1
 EntryNo: 2227
 Date: Tuesday
01:10 PM
07.08.2012
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0) melissa
Internet Explorer United States of America
So my Fiance and I live near Tamaqua Pa, and Wells Fargo has an office there, well here is my HORROR STORY ABOUT WELLS FARGO... We just got an acct there 2 weeks ago, and we go in there this past friday with my 1 yr old child to deposit a check that was in my name, and the guy who was helping us took us into his office and sat us down, asked how he could help, we told him what we needed and he tel

Visitor comments: 3
 EntryNo: 2226
 Date: Monday
09:25 PM
06.08.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; BTRS129087; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; .NET4.0C; BRI/1; .NET4.0E; AskTbORJ/5.15.4.23821; QwestIE8x64) Brin
Internet Explorer United States of America












Wells Fargo Sucks!

Visitor comments: 1
 EntryNo: 2225
 Date: Monday
08:42 PM
06.08.2012
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 goinIncognito
Firefox United States of America
Okay.. Wells Fargo (aka Wells Fart n Go) has the worst customer service reps and policy I have ever come across.

Each month since April 2012, I have been going to the Wells Fargo branch located inside Vons on Ming Ave. in Bakersfield , California to cash a check that my friend wrote out to me for rent. She had left for another state for work and had write the checks in advance (she signed it and had written out the amount for the check) she did not put my name on it or write the # amount on the check. She left that for me to fill in.
The first month, April, after cashing the check I left the window and came right back after walking away for a less than 50 feet. I asked the person who helped me if I can change the $20 bills for large. She asked if I had an account there. I said no. She told me that she can only change bills for members. Since I'm not a member, she cannot change it for me. I told her, you just cashed this check for me. In which she told me that she was sorry but that's policy. Since I was in a hurry, I let it go.
The next month, May, no incident except that when cashing the check for me the rep asked if I have an account in which I reply no. Asked me if I want to open one, in which I reply no. When he asked why not, I said, bad policy and customer service.
In June and July, it was the same as May. Since I had some cash in $20 bills, I asked if I can change it for $100s since I was there and the rep was in the process of cashing my check. Again, I was told "SORRY, we do not exchange for non-members".
Today, August 6th, I go into the same branch. I wrote my name in the Payee line and the # dollar amount in on the check like I usually do. The rep assisting me tells me that she cannot cash the check for me because the owner of the did not put my name on the check. Saying that the owner of the account should have been the one to write my name and complete the check herself and not me. That the account holder needs to write a new check to me. I told her that the account holder is in Mississippi, how can she write another check and pay for her rent this month? I told the rep that the owner wrote out the amount (written amount) and signed her name. I am not changing the amount or anything like that. She has an account at this branch, verify her signature. Look into her account and you will see that it is the same amount each month I cash out and that the check was written out to me as the payee. The rep started arguing with me. I asked to speak with the manager. The manager supposedly verify the account and tells me that she needs to speak with the account holder. I told that I will call her for you right now but that she will not answer because she is at work and in a different state. The manager then tells me that even if I call whomever, she has to call the # that the system has on the account holder.
Anyway, this is a bunch of BS!! Wells Fargo!

Visitor comments: 4
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