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 EntryNo: 2490
 Date: Friday
09:16 AM
01.02.2013
Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A523 Safari/8536.25 Shannon A.
Safari United States of America
I could not believe Wells Fargo! I use online banking and every time I look into my account money is always missing whether its overdraft, money being placed into my savings, and fees fees fees! The overdraft only happens When I make a sudden bill payment through Wells Fargo bank. I send the payment and 4 days later it becomes a fee. They take out the money I paid and place it back into my account, so I'm thinking I have money. Even when I don't spend the money they still take it out and also give me an $35 fee. Now, I notice they like taking a dollar from my checking and place it into my savings, some moments I don't see my cash and then I have to call customer service to ask where's the missing money. You what they doing people! That same money that in your account, there taking it and giving it to someone else as a loan!
Visitor comments: 1
 EntryNo: 2489
 Date: Thursday
09:15 PM
31.01.2013
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0 Donnie H
Firefox United States of America
My grandmother was submitted to the credit bureaus as deceased after she had to remove my grandfather from the accounts after his death. This was only discovered after she assisted me with co-signing a loan for a car. When they came back in the room, the asked me if my grandfather was recently deceased and told me the credit bureaus had sent back that she was "dead". After a long and painful process on her part, including speaking with someone who had a son that worked at card services, they were able to submit a reversal. This came with several repercussions. Her credit history, credit score, and financial security were all gone. After writing each individual credit bureau, her credit score was returned, but no history was attached. This was back in September. To this day she still doesn't have the credit history, but has a credit score. The automated telephone service made it impossible to get in contact with anyone who could change this. I had a Wells Fargo bank account many years ago and experienced nothing, but trouble with them. Since I have been an advocate for making sure people look at the bank they choose closely. I will never bank with Wells Fargo, nor use any services they provide. What an entirely worthless company.
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 EntryNo: 2488
 Date: Tuesday
01:43 PM
29.01.2013
Mozilla/5.0 (iPad; CPU OS 6_0_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A523 Safari/8536.25 Chris j
Safari United States of America
WHAT CROOKS.......After being told by private banking at Wells Fargo that I would receive a safe deposit box at no charge due to my "HIGH VALUE CUSTOMER STATUS"......but I kept getting bills in the mail which began to include late fees for the box rental fee. They eventually debited my account for the fees. When I went in the branch to voice my concern and upset....I was told that I could not access the box because of the balance due. When I informed the branch manager that the fees had already been taken from my acct I was given a weird look of disbelief and told that I still would not be able to access the box unless I paid the fee while the matter was investigated. I left and went to the car to get my iPad...and pulled up the statement online showing the fees paid. I then returned to the branch to show them...only to be told that I was able to see information on my online banking that they were unable to see.(-BADWORD-)..,,I then proceeded to surrender the keys..empty the box and sign the closing paperwork....now nearly a year has passed and I'm getting bills for the box ...showing as if I currently have the box...I went to the branch and after much delay I was told that they "We're going to go ahead and waive the fees for the time I didn't have the box as a courtesy"
That just about set me over the edge...AS A COURTESY THEY WERE NOT GOING TO CHARGE ME FOR SOMETHING THAT I DIDN'T HAVE.....wtf

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 EntryNo: 2487
 Date: Monday
03:42 PM
28.01.2013
Mozilla/5.0 (Windows NT 6.1; rv:18.0) Gecko/20100101 Firefox/18.0 Barbara
Firefox United States of America
My mother passed away in June. My brother, sister, and I have been trying to close her investment account with Wells Fargo Advisors (opened with Wachovia). Every time we meet a requirement of theirs, they add another hurdle. It's now January 2013, almost 7 months and hundreds of emails and phone calls later, and they STILL have not paid out to the beneficiaries. I've now refinanced my home mortgage, which was with Wells Fargo, so that I NEVER have to deal with them again.
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 EntryNo: 2486
 Date: Thursday
04:10 PM
24.01.2013
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) John
Internet Explorer United States of America
This is the most recent of my "challenges"..

This last Fall & Winter I noticed $5.00 missing from my Daughter's minor account, which was linked to all of my other accounts.

For both instances, it took a total of 7 VISITS to the local branch to get this corrected! Each time I was told it was being taken care of.

The last time the GM called & appologized & said she would send me a token $10.00 gift card for my trouble... It's been 3 months & I've never gotten it.

In Summary... Wells Fargo STOLE from my daughter on 2 different times, 7 times of incompetence and getting told it wouldn't happen again, & the GM can't even follow through on her promise.

Visitor comments: 2
 EntryNo: 2485
 Date: Thursday
12:24 AM
24.01.2013
Mozilla/5.0 (iPad; CPU OS 6_0 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A403 Safari/8536.25 Marc Paillet
Safari United States of America
Wells Fargo collection tactics are unprofessional, harassing, and violate their student loan contract. While my wife was in school they would wait for her semester break to phone, email, text, and mail letters to our house. Her school sent notifications that she was in school and did not need to pay. The federal loans saw the database while Well Fargo says they can't see it. Either Wells Fargo is incompetent or this is a business tactic to gain money from students. They state no payments in school but they violate their agreement I find their behavior disgusting. I will never do business with them. not one car loan, not one mortgage, no one 401k nothing . I never picked Wells Fargo it was forced on us as the cost of my wife's education. I will not pay Wells Fargo one penny in interest I will pay or transfer this loan as soon as my wife leaves school. Wells Fargo is what's wrong with American banking.
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 EntryNo: 2484
 Date: Wednesday
04:11 PM
23.01.2013
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_4_11; en) AppleWebKit/533.19.4 (KHTML, like Gecko) Version/4.1.3 Safari/533.19.4 R Willis
Safari United States of America
I called to find an amount for paying off my credit card, but was re-routed to a home equity salesman. She hyped a "special low rate" that required permission to look at my credit score. I was "not interested" in their "Variable Rate" Bait and Switch, but couldn't call them OFF!

WF's decline for a loan I did not want, took BYL Collects word over 30 years of my excellent credit performance. Never heard of BYL, but they are as rotten as Wells Fargo!

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 EntryNo: 2483
 Date: Wednesday
12:58 PM
23.01.2013
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727) walt stevens
Internet Explorer United States of America
Wells Fargo is the worst bank when it comes to surrendering their depositor's IRA funds! They make it so difficult, that a retiree will accept Well's Lousy 0.000001% interest rate instead of dealing with their mindless drones. Today took One whole hour close out an IRA account?!?!!?
This is a 15 minute transaction tops at: Valley Natl., Columbina and Boiling Springs, One Hour at Wells Fargo, You would think you were buying a Nuclear Submarine the way they handle this simple transaction

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 EntryNo: 2482
 Date: Sunday
08:00 PM
20.01.2013
Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.1; AOLBuild 4334.5009; Windows NT 6.0; GTB7.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.30618; .NET CLR 3.5.30729) Kevin H
AOL United States of America
I worked for Wells Fargo for almost 3 years. I was a Personal Banker for the first year and then I was promoted to a Business Banker.

I left the company about 6 weeks ago. I got a job researching identity theft cases for a company that protects internet venders from fraud. I learned a lot of the skills needed by actually trying to help my customers when they had problems. Where a lot of bankers would just try to sell them more products or services that they dont need. I had been looking for something else for almost 6 months. I realize that in this economy I should have felt fortunate to have a job, but the things Wells Fargo expected their employees to do to make numbers was something that made me sick. When I was interviewing, the HR lady who conducted the phone interview asked me "how bad do you want to move up in the company" and "Are you willing to do whatever it takes to get the job done". Of course I answered what I thought was the right thing to say- but I had no idea.

I'd like to say that there are some people who work for that company that care about their clients. I was one of them- which is why it became very clear that I did not belong there. About 18 months ago Wells fargo lost a lawsuit. Basically the bank is no longer able to OD your account and charge you fees unless you opt in. THis means that a debit card transaction will be declined rather than send an account overdrawn.

When management tried to push us into convincing our clients that this was in their best interest... I couldnt take it anymore. Every customer I saw- I told them there is a reason that a federal judge outlawed banks from pushing this "service". Despite that wells fargo probably hired the best legal team that money could buy to try and sway a judge into allowing it. It costs wells fargo over 300 million a year though (which is why they have added fees to almost all of their accounts). I dont know how people who work there could be proud of screwing over x amount of customers every month. Its scary how so many people trust those bankers.

Visitor comments: 1
 EntryNo: 2481
 Date: Friday
11:27 PM
18.01.2013
Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0) Kim
Internet Explorer United States of America
I had my mortgage passed through 3 different mortgage companies in the past 15 years and now it is with Wells Fargo. Somewhere along the line they claim I missed a payment and at times have claimed I am as much as 3 months behind. I have never missed a payment and have proved that to them several times. I have spent numerous hours on the phone with them usually being passed around from one operator to another and eventually disconnected. I have even taken several days off of work to try to straighten this out and I never get anywhere with it. I have asked them to tell me when I missed the payment and I will show proof of the payment and they tell me they don't know when I missed it. They tell me I should send proof of the last 10 years payments and they will tell me when I missed it. They have tried to foreclose on me 3 times.I have finally given in and paid the alleged missed payment but still have over $900 in late fees. I also have a fee of $15 on each bill that just says "other fees". I could sit here telling more of this horror story for hours but this is the very shortened version of how Wells Fargo has screwed me.
Visitor comments: 1
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