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 EntryNo: 2562
 Date: Sunday
04:06 PM
17.03.2013
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_3) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.99 Safari/537.22 Mary
Safari United States of America

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 EntryNo: 2561
 Date: Saturday
12:22 AM
16.03.2013
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22 Jeremy
Safari United States of America
I have NEVER had another bank that uses so many fees. I have paid over 300.00 for their stupid fees within the past year. I cannot close a account because I am overdrawn, but how the hell am I supposed to be caught up with the fees if they just keep piling and piling up?! Wells Fargo does not understand. I have made a new account with US Bank and their workers know what they're talking about, Wells Fargo does not. WELLS FARGO SUCKS! Spread the word unless you like having to pay money for useless -BADWORD-!
Visitor comments: 3
 EntryNo: 2560
 Date: Thursday
06:31 PM
14.03.2013
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) Mike Jansma
Internet Explorer United States of America
To Whom It May Concern,
On or about Nov 1,2012 I contacted a Wells Fargo Mortgage Officer located in Clearwater Florida whom I had done business with previously about a HARP REFI for my existing mortgage on my property located at 1425 Lotus Path, Clearwater Fl. 33756.

I received a GFE that quoted an interest rate of 4.0% with origination fee of $895 along with other standard fees.
Shortly thereafter, I contacted a Wells Fargo Mortgage Officer located in the Homer, Alaska branch to inquire about a purchase loan on a second residence located in Alaska. Upon making application, I had to disclose all existing debt and mortgages and of course disclosed my investment property here in Clearwater and mentioned I had just applied to have this refinanced. The mortgage broker in Alaska throughout the next 45 days inquired, suggested, begged, badgered me about making application with her for the HARP Refi. She continually suggested that she could give me a better deal than I was getting and save me money. I explained to her that I felt that person I had started the REFI with should finish the loan as I did not think that she was able to beat any existing deal. She promised me she could. I thought this was strange, why would one Wells Fargo Branch be able to do better than another branch?
She suggested that if I gave her the HARP REFI and two other investment mortgages for REFI that with the combined 4 loans being brought to her branch, that she would talk to her manager and she said she thought she could get all four loans down to 3.5% and match the $895 processing I was already quoted.
That was a significant savings over my existing quote for the HARP REFI and an additional savings on the purchase loan. I told her if she could in fact do that, I would be interested. The next day I received an email that stated she had in fact gotten approval to price those loans at 3.5% APR and $895 origination fee. I was shocked. Why is one branch able to do so much better than another branch?
I told her I would in fact move all the loans to her branch and did so within 72 hours. I received Good Faith Estimates for all four loans quoting the 3.5% and the lowered origination fees. I provided all docs, signed applications and submitted them to her. I was told that my rates were locked, but the process was going to take 60-90 days before closing.
The second residence home inspection failed, so that mortgage was cancelled. The 2nd two HARP refi's were in fact submitted, but declined for lack of income on my tax return. I don't quite grasp why an underwriter would turn down a HARP REFI based on lack of income when the payment was going to drop by $300 month and loans were current, never late. But that is another story.
After the appraisal, survey and all docs were submitted we were told the loan had been approved and would be set for closing. Then I received a call from Mike Smith stating he was the supervisor and that Wells Fargo could not possibly honor the rate and origination fees because 3 of the four loans had not been approved. I was shocked. No one had said the rate was contingent on all four getting approved, only that I "bring all four to the branch" is what is in the email. And of course, I had been told the rate was locked.
I asked what rate they could honor and I was told 4.125 plus $1695 origination fee. This was higher than my original quote from local Wells Fargo branch/banker and I felt tricked. I asked for them to honor my original quoted rates, but they declined.
I have since cancelled the loan - I could no longer trust anything I was being told by Wells Fargo Homer Alaska Branch. I have returned to my local Wells Fargo branch/banker in Clearwater and am now being quoted 4.375% interest rate.
I think that the mortgage broker / branch manager in Homer Alaska simply placed their own greed ahead of the welfare of a good long term customer who has many, many accounts with Wells Fargo. I find it appalling that this type of fraud/deception is allowed to go on within the bank. I don't think allowing branches to compete with one another (especially under false pretences) provides for a customer's best interests to be served. I am also appalled that a mortgage officer can make such a claim (in writing) and then just not honor the commitment.
While I am moving forward with the HARP REFI, myself and my husband have contacted Chase Bank and are going to begin moving 4 business accounts, many mortgages, credit cards, savings accounts and personal lines of credit to Chase Bank. We have also shared and will continue to share this very bad experience with Wells Fargo whenever possible. Our trust in Wells Fargo and Wells Fargo employees has been demolished.

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marinesupplydock.com
 EntryNo: 2559
 Date: Tuesday
09:46 PM
12.03.2013
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 Russ
Firefox United States of America
I filed for bankruptcy in 08 and I reaffirmed my home, as I wanted to keep it and my cars the reaffirmation was granted in federal court. Wells Fargo refuses to reaffirm the loan thereby ruining my credit until I sell the home so my good payment history goes unreported to the credit bureaus and my credit is still average without the home showing on my credit I have spoke to them several times, spoke to a lot of customer service reps and no one gives a sh*t. Never bank there your just a number and they really DON"T care!
Visitor comments: 1
 EntryNo: 2558
 Date: Tuesday
12:18 PM
12.03.2013
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0) Richard A
Internet Explorer United States of America
I was listed as a contac number on someone elses reverse mortgage. This person then changed their phone number an failed to keep their insurance up. When I was first contacted by WF I told them I would try to get in touch with the homeowner only to find out that I could not.WF then started treating me like a bad debt and they were the collector.After months of recieving harassing calls I theatened to call the state attorny general`s office t get the calls to stop. I no longer bank with WF and will not stop until I get 10 other customrs to stop banking with them.
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 EntryNo: 2557
 Date: Tuesday
10:39 AM
12.03.2013
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0 Kiarf
Firefox United States of America
I recently went online to view my past statements and noticed they were monthly statement fee charges of $3.00. I vividly remember opting for online statements at time of opening the acct. I called the 1-800# and got Sean and his response was i can only view the past 90days and i only see 1 charge and kindly ref. the 1. and advised if i discovered and more to call back to have those taking care of. I was viewing the acct on my phone at the time and could not fully see. So when i got home i went on the computer and quickly discovered that was a lie. I had been charged the $3 fees for july,Aug,Sept,Oct,Nov, and Dec of 2012. I called back spoke to Dominique and she tried to trip me up by overtalking me stating i did not opt for the online statement and thats the reason why i am being charged. I directed her to my first statement and it clearly indicates that i chose this service. I asked to speak to her sup. and while transferring she either failed to push the mute button or simply just didnt care that i heard her cackling about me to the Supervisor named Selena whose customer service was even further off target. "Supervisor" stated she would not be able to go back that far to refund those charges and it was my responsibility to report them right away. I said Wow this is how you treat customers-so much for Customer Service and i ended the call. I called back in a attempt to play dice and get a professional on the line- I lost. I got Chan who spoke bad english and had the audacity to eat in my ear at the same time. He put me on hold to view my account- didnt ask if it was ok- and i held for 22 min before deciding to end the call. Now, its been 2hrs of my morning playing with Wells Fargo. I said wth Ill roll the dice once more. I got Rosalind in VA this time, she said I was her first call today-Yayy! maybe ill have success. She started off by saying yes thats far back i wont be able to overturn those fees but would you like to convert to another acct. type. I responded why would i convert when you cant resolve the issue i have with this one. I guess i struck a good nerve she placed me on hold and came back in 5min and said i went ahead and refunded those charges. I praised her. I am so done with this bank. End of Story. Its too much competition to put up with Wells Fargo bad Customer service
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 EntryNo: 2556
 Date: Tuesday
01:04 AM
12.03.2013
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.155 Safari/537.22 Ruth
Safari United States of America
They pulled my credit line on me for no reason at all. Now they are forcing me to get paperless statements or they will take my online internet banking access away unless I agree to paperless statements. I have a PMA account and they treat me like -BADWORD-.
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 EntryNo: 2555
 Date: Monday
01:58 PM
11.03.2013
Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0 Ronnie
Firefox United States of America
We wanted to let you know about how bad we were treated by Wells Fargo bank around February 2013.

We tried to contact the president of Wells Fargo, Mr. John G. Stumpf by sending him an email at John.G.Stumpf@wellsfargo.com he ignored us, in fact, it has been over a month ago and still no response from him.

What has happened to the customer service days that we use to have in America? What happened to the days where the leader of the company did everything they could to satisfy the customer? After all, if it were not for the customers, they would be out of business.



Well I guess now the customers need to know who Wells Fargo Bank is.

So when we heard this, we tried to get a hold of the president at Wells Fargo, we looked on line and found the website called www.wellsfargosucks.comwww.wellsfargosucks.com

Because this is now the information age, we started to put the www.wellsfargosucks.com

Also, our company no longer accepts any form of payments of any kind from any of Wells Fargo banks or affiliates. In addition, we no longer take Wells Fargo Credit or debit cards.



And don't forget to let all of your friends and relatives know about the way that they are treating their customers.



Visitor comments: 2
 EntryNo: 2554
 Date: Sunday
09:28 PM
10.03.2013
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; yie9) Bridgett
Internet Explorer United States of America
First off, I was with Wachovia. Whenever they bought it out I decided to stay. Big mistake. My account would show money pending, so I would know not too spend that amount (it would also match my written records) and then after the bill or purchase went through I would be overdrawn sometimes? They said its because I spent the money before the pending amount came out. I would show them were I clearly DID NOT spend it- so it should not be overdrawn- if anything it should be a zero balance but NO LESS. They would never help me nor credit me the overdraft fees. Then, I decided to sign up for the Way2Save where a dollar goes back for every purchase. Well, I was keeping my account low anyways because my purchases werent adding up (I just needed bank for direct deposit) but I had to use my card so many times to avoid surcharge. Anyways I would add a dollar in my records to each purchase so I knew what was going back into my savings and I would get my account low and they would then take out a lump sum for the Way2Save- but my account reflected they already had- so they were actually taking out the equivalent of $2 per purchase- often making me overdraw then charging me an overdraft fee. Well, after I had over $60 of money plus a random $40 paid out to a series of numbers on my accounts that they could not "trace" a purchase too nor reimburse me, I cancelled my account. I still have my student loan there, unfortunately, and I pay early/on time every month. I checked my statements and at the beginning it was 50/50 or 40/60 -60/40 with principle/interest. One day they just started taking like 95% of the payment as interest and 5% as principle or something similar- even when I paid double my payment. My payment was $98- i though oh, i can do $200 a month so I can get my loan finished sooner- uh NO! My statement showed $12- $188 to interest. UM WHAT??!?!?! I called and asked why it was fluctuating so much and they said that they could pick and choose what went to principle or interest and when. If I let that continue I could pay for 50 years and according to them only pay interest. My loan was for $6,000- they have my payoff at $28,000. Thats 400% what I borrowed. Yeah, not happening. I am currently getting my loan refinance from these theives!
Visitor comments: 2
 EntryNo: 2553
 Date: Sunday
07:45 PM
10.03.2013
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) Mac Cooley
Internet Explorer United States of America
Fortunately, I do not have a personal banking horror story with Smells Farto. Unfortunately, it was because I closed my accounts with Wachovia before the conversion of South Carolina....after they severanced me from employment after 29 years of service.....3 months shy of being eligible for retirement.

However, my brother-in-law was not so lucky with his banking relationship with Smells Farto. He had issues with the account, so I helped him investigate. The bank misapplied a very large deposit to another customer's account, then started bouncing checks that were presented against his account. They finally fixed the issue, but then his account was flagged as being "repeated overdrawn", so now every deposit he makes is automatically held for 10 business days.....which now is creating more overdraft charges......all the more income for Smells Farto that they are refusing to refund.

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