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 EntryNo: 2388
 Date: Friday
08:05 AM
26.10.2012
Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.1.19) Gecko/20110420 Firefox/3.5.19 Richard
Firefox United States of America
This bank SUCKS BAD!!!
It all started when my wife opened an estate account for her late mom's estate at our local branch. Turned out the person we dealt with didn't know what they were doing and opened the wrong type of account. When we went in to correct the situation, they acted surly, like it was OUR fault they had screwed up, and told us they would have to close the account they had just opened, and open a new one. This was a real pain in the -BADWORD-, because we had already written checks with the first account, but eventually we got it sorted out - no help from them.

Next thing that happens is they send the statement from the new account to our business address instead of the house, and we stop getting statements from our regular business account, which we have had for like 30 years. I call up to find out why, and after waiting on hold for like 15 minutes while they talk to their supervisor, the rep comes back on line, apologizes for the extended hold time, and tells me that the records indicate that no statement has been generated by their "system" and she has NO IDEA why, but they will look into it and get back to us. In the meantime she suggests that we can look online at the statements for now, and she can mail us a copy of the statement we are missing, but she will have to CHARGE us a fee for the copy. At this point I'm pretty pissed, and I tell her that this is outrageous, and that I refuse to pay for the statement that should have been sent. I also tell her to BE SURE that the copies have the pictures of the checks, just as our old statements had. A few days later, the statement copies arrive - with no pictures of the checks. I call to complain about it, they tell me they will fix it, I hang up. Two days later the new statement shows up with really really tiny pictures of the checks, that are completely illegible! At this point I figure this is the best we are going to get, and I drop it.
Needless to say we never hear back from them about our issue.

The next month, no statements show up at all - nothing for the old or new accounts.

THESE GUYS ARE MORONS!!!

This bank has been owned by 5four different banks since we have been there, and there were never any issues until Wells Fargo took over. And I've got to say that it is not just the incompetence and -BADWORD- poor service that ticks me off. The thing is, that in the 6 or 7 times I have had to call them, I have received varying degrees of "Attitude" from the reps all but once.
Only once was the rep friendly sounding, and every other time they acted like they were put out, or like I was the one at fault for having the problem.

Anyway, I am switching banks. I'll try to find a small local bank that might actually give a -BADWORD-.

Andreas, thanks for having this site, and allowing people to vent - I know my problems are minor compared to some of the horror stories here - but still quite annoying.

You know, there is one thing we can all do that might make a difference - TAKE YOUR BUSINESS TO A DIFFERENT BANK!

Surely they can't all be as bad as THES -BADWORD-S!!!!

Visitor comments: 1
 EntryNo: 2387
 Date: Thursday
09:25 PM
25.10.2012
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 deanna
Safari United States of America
I got a confusing automated phone call about "unusual transaction" that ended by hanging up on me. A few days later, a small mysterious purchase appeared on my account and I was confused and called WF. The rep was like, "ok we'll investigate that." then started advertising their credit card to me for like 10 mins (Grr) and then was about to hang up on me before I was like, "hold up! what was that weird phone call?" then she revealed that someone had tried to make a $1000 purchase somewhere random. and she wasn't even going to tell me that if I didn't ask??
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 EntryNo: 2386
 Date: Thursday
06:51 PM
25.10.2012
Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 Greg C
Safari United States of America
We got a loan through our Trane dealer to buy a new heat pump in April 2012. We accidentally missed a payment in Sept but paid it as soon as we realized it had been missed and pre-paid the October payment. When the Sept statement arrived, there was a $25 late fee. That aggravated me but I admit we were late. Then, when the Oct statement arrived we were billed a $35 late fee for not paying the $25 late fee yet even though we didn't know it was due when we setup the Oct payment. I called them and they wont take off either late fee. They are nothing but common thieves! Don't do business with Well Fargo!
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 EntryNo: 2385
 Date: Thursday
05:13 PM
25.10.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.3; .NET4.0C; .NET4.0E; UHG_XP_RC1) Caroll
Internet Explorer United States of America
The crooks at Wells fargo charged my son a $20 fee for holding stocks. Then when I closed the account they charged another $50 fee for moving the account to Fidelity. That was a total charge of $70 to a minor with no notification of the charges.
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 EntryNo: 2384
 Date: Thursday
04:01 PM
25.10.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.4506.2152) Richard Martin
Internet Explorer United States of America
I am been fighting with Wells Fargo for a number of reason. I have been talking with my attorney in regards to filing suit against them..

2007 they lost my mortgage payment. When a rep called stating they had not received my check I immediately stopped payment and sent them a new one.. Wells Fargo gave me a 30 day past due rating and did not realize it until I tried to refinance my property... I tried and tried to get them to remove the credit ding even sending them copies of the stop payment, bank statements for 3 months showing I have AMPLE money in the bank to make the payment... They still refused to delete the ding.. They also turned me down to try and refinance my mortgage due to the credit rating they gave me (NOTE: I had never been late on their account) after being turned down by them I contacted a mortgage broker to work on my refinance... They were able to get the deal done...guess who the lender was!!! WELLS FARGO!!

Visitor comments: 2
 EntryNo: 2383
 Date: Thursday
01:54 PM
25.10.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CMNTDF; .NET4.0C; AskTbORJ/5.12.3.17451) Nathan
Internet Explorer United States of America
Everytime we sent in payment on some funiture we bought... they processed it the day after the due date. These guys are crooks. The last time they did it ...we mailed the bill the same day...it took them two weeks to process it from the time we mailed the payment. They may have gotten me for 2 late payments, but they will never get my business again. I will try to tell everyone I know not to do business with Wells Fargo...
Visitor comments: 1
 EntryNo: 2382
 Date: Thursday
01:24 PM
25.10.2012
Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.96 Safari/537.4 Victor Floresmeyer
Safari United States of America
Racine N Flores Personal Banker NMLSR ID:820549. Doesn't have the first notion of what it means customer service. It is a shame that people like her has contact with the customer.
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www.edu-tech-int.com
 EntryNo: 2381
 Date: Wednesday
12:10 PM
24.10.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB7.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3; .NET4.0E; .NET CLR 3.0.4506.2152; BRI/1) Betsy Stevens
Internet Explorer United States of America
test
Visitor comments: 1
 EntryNo: 2380
 Date: Wednesday
10:01 AM
24.10.2012
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 Tasos
Safari United States of America
WF is ridiculous and they are thieves. I have been to a branch at least three times to change the terms and conditions of my savings and checking accounts. Then they send me a letter and change these terms again. Innovation theft is unparalleled.

They keep on finding lazy excuses to charge $15 on either account. They are thieves. Stay away from WF.

And the worst part is that this shows how desperate WF is and how much in need of capital they are. If I do anything with WF that would be to short their stock. Nothing else to do with them. Pathetic bankrupt bank.

Visitor comments: 1
 EntryNo: 2379
 Date: Wednesday
02:19 AM
24.10.2012
Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 Jane Doe
Safari India
stop complaining! all top banks in US charges same stuff whether its bank of america ,jp morgan, citibank. before opening an account, it is your responsibility as a consumer to read the contract you are signing! don't act surprised because it's your fault that the bank charges you with fees because of your carelessness. do your research before you open an account with any bank.
Visitor comments: 3
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