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 EntryNo: 2398
 Date: Thursday
11:44 AM
01.11.2012
Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 scott
Safari United States of America
I have six accounts. I keep getting new debit cards. All of the cards look the sames so I go to identify what account and re-pin...I am the owner of all accounts. They cant pin card because my name is not on the card. Two of them are for my six and eight year old. Their service sucks every time I go into bank. Too many managers with head up there -BADWORD-
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 EntryNo: 2397
 Date: Wednesday
07:16 PM
31.10.2012
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) Henry Wells
Internet Explorer United States of America
. Dont just assume that Wells Fargos service reps are at fault they are just people like you who have a job to do. They just like everyone else have strict gudielines and polices they must follow at work and if they dont they can get fired or face legal actions. when a rep tells you they cant do something its because they really cant. Wells Fargo records each call they recive and grades all on customer service and following policy. If Wells Fargo didnt care about its customers why would they spend millions of dollars of profits to do this? Instead of calling Wells Fargo and yelling the second your on the line what a rep you need to calm down and take a deep breath and see they are people too and not a thing you can vent on because you didnt read the fine print or because you didnt keep track of service charge changes which you are informed of three months before the change on each of your statments you recive. By the way they changes are not in small print but in big bold letter that even say IMPORTANT ACCOUNT CHANGES so instead of throwing all these papers away before reading them and then calling Wells Fargo to complain just read your mail and keep a track of your accounts. Dont assume that everything that goes wrong on your account is the bank fault because its not usully its yours or one of the lovely merchents you make your purchases. Wells Fargo is like every other company and bank of there its there to make a profit just like you and me and it isnt there to cover you for every mistake that you or the companies that bill you make. I hope this helps all of you wonderful Wells Fargo customers.
Visitor comments: 8
 EntryNo: 2396
 Date: Wednesday
06:38 PM
31.10.2012
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0) jriv
Internet Explorer United States of America
wellsfargo maude cooper is a rude and very nasty she should not be working anywhere she deals with people
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 EntryNo: 2395
 Date: Tuesday
06:23 PM
30.10.2012
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; BRI/2; .NET4.0C) Shane
Internet Explorer United States of America
Even though I,ve closed the account 6 years ag, that I never authourized to open in th first place, they are still trying to charge insurance fees on a closed account. They will not verify the info in the account and will not honor any request.What are they insuring, balance due? Costomer service refused to cancel the insurance, Ive spent hours being redirected from one "service agent" to the other. Every time I call the the fraud managment, they simply hang up on me. time to get a laywer I'm filing fraud and identity theft, and loss wages.
Visitor comments: 3
 EntryNo: 2394
 Date: Tuesday
04:51 PM
30.10.2012
Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 DebK-D
Safari United States of America
Follow up to previous entry in Wells Fargo Sucks . com They continue to add insult to injury - someone forgot to press enter or simply didn't because they don't care or don't know how. Still waiting for a replacement credit card - didn't arrive as they said it would - they have no idea what went wrong and the fees are still posted to my account for their errors. Wish I was getting paid for all the work I have put in to do their jobs. I hate Wells Fargo!!!!!
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 EntryNo: 2393
 Date: Tuesday
04:35 PM
30.10.2012
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) John H
Internet Explorer United States of America
I canceled my auto payments and auto transfers - or so I thought. An auto payment to my WF credit card was processed and caused me to bounce a check! I went into a branch and they could not help me - told me to call the help line! I went online, called the help line and they told me I could not stop auto payments to a credit card, I needed to call WF and pay $37 for them to stop the payments! what BS! They waifed the $37 fee - but this is just STUPID! I can't way to be done with Wells Fargo / Wachovia - they suck!
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 EntryNo: 2392
 Date: Monday
09:31 PM
29.10.2012
Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 Theft
Safari United States of America
Far and away the worst bank and branches I have ever dealt with. They are as tight as they come with their fees, they really grasp at every nickel and dime possible.
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www.wellsfargo.com
 EntryNo: 2391
 Date: Sunday
01:41 PM
28.10.2012
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/20100101 Firefox/15.0.1 B Charles
Firefox United States of America
Wells Fargo is still using predatory tactics to foreclosed and repossess poor people houses. My family and I have been trying to get Wells Fargo to make our mortgage more affordable for 1 year without success.

They keep rejecting our modification on the basis we can't afford the house. If we could, we wouldn't ask for a modification to make it more affordable do we?

The first time they denied us, they never send any denial letter. The second time they send us the NPV but they use only my wife income and dismiss mine. We sent an appeal asking them to add my income they still denied me without using my income.

We are now preparing to send another appeal and see what will happen. I heard a lot of people saying Wells Fargo is the worst, I think they really are the worst bank.

BBC
Elmont, NY

Visitor comments: 3
www.wellsfargo.com
 EntryNo: 2390
 Date: Sunday
11:19 AM
28.10.2012
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:16.0) Gecko/20100101 Firefox/16.0 Christie Teti
Firefox United States of America
I came across this page when looking for other consumer complaints about WF. I had to know that other people had experienced the same customer experience I had - or rather should I say lack of customer service.

The first issue I had was a 'breach' of security on my account. I went to use my ATM card and was unable to use it. When I called WF I was told that the card had been shut down because they detected a breach of security on my account. Of course I was immediately grateful that my bank was so diligent about these matters. Wrong. There was no breach. They told me they would send a new ATM card out and that I could go to my nearest branch to get a temp card to use in the meantime. I went to branch to get a temp card and was told that a temp couldn't be issued because the actual card had already been issued. I chalked it up and figured I'd deal with the inconvenience for a few days. Three weeks and several frustrated phone calls later I still have no ATM card. I know it doesn't sound like the end of the world but having to go into a branch to withdraw $20 gets to be a bit of a pain. Anyway - still no card. I then find that a fraudulent check posted to my account. I called the bank to have them investigate. Instead they close my account. Great. I now have to open a new account, setup new direct deposit and change all of my online bill pay. Pain in the -BADWORD-? Yes. Will I get over it? Yes. But guess what? Still no ATM card. I hate them.

THEN - to add insult to injury they close my credit card with no notice. When I called about it the rep that I spoke with sounded like she didn't know her head from her -BADWORD- and was also pretty rude so I asked to speak with her supervisor. What a joke - her 'supervisor' was the escalation department and the guy I spoke with there was even worse than her! He was condescending and spoke to me like I was a three year old child. When I called him out on it he laughed at me and somehow managed to give off an even more snide attitude than before. What a joke. I am filing a formal complaint with Wells about not only the accounts but the people I spoke with. I'm sure that will get me far.

Citibank here I come!

Visitor comments: 3
 EntryNo: 2389
 Date: Sunday
12:54 AM
28.10.2012
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4 Deb K-D
Safari United States of America
I concur that Wells Fargo sucks - I am about as dumb as their customer service "professionals" because I continue banking with them after 20 years of problems, but it is therapeutic to find a site that allows you to share your experience. Recently, I called the bank to request a replacement card for my credit card account being used. I did not ask to close the credit card I hold with WFS (Wells Fargo Sucks. My card was not stolen...I was clear about that from the start... but the person on the other end of the phone told me she could send out a replacement card, assured me that I didn't have to close the account, and then closed it in the same breath! This, of course, created a myriad of issues and inconvenient, time sucking tasks, but I had no choice but to get over it and move on to arranging for "new credit cards." When learning I would be charged for all the trouble they created (a fee for a new card and rushing it to me) I decided to speak w/a supervisor - who was not only snide - he insisted I pay for the fees - so thinking I might win if I went above him to his supervisor, who agreed to place the "rush order" replacement credit card and waive the fees, it only got worse. My initial call took place on a Tuesday - they said the 'rushed' card would arrive on Wednesday to the business address I provided. Card didn't come Weds, Thurs, or Friday and then not one - but three fees were withdrawn from my account. When I called WFS to let them know they suck - okay - I was thinking of saying or maybe screaming that at the top of my lungs - I didn't... I called and politely asked where my credit card was and to asked if there was anyone on staff who was smart enough to press enter on a transaction and make sure uncalled for fees on my account were removed... starting with their sr supervisor on staff, he (at first) apologized. He said that my card had indeed been delivered ...on Saturday...I said what happened to Weds or even Thursday or Friday? and pointed out (politely) that business buildings don't typically accept Fed X deliveries on Saturday. He said in audible words he would get the card rush ordered to me for delivery on Monday...after taking at least 15 more minutes of my time to verify and set up the delivery for Monday - at what I thought to be the end of our 50 minute conversation he said the card would arrive "Tuesday" - and of course...that wasn't going to work for me - no one around on that Tuesday to accept a FedX delivery, so I asked what happened to it being delivered on Monday.... at which point he said he never told me it would be delivered on Monday - and he did - and insisted that I was wrong. OMG!!!! I told him to listen to his tape...he put me on hold...I think he did...and all he wanted to do was get off the phone. So after all that - I had to give him a different address, verify everything again. So...Stay posted...or postal at this point - my guess...card won't be there Tuesday and he will have forgotten to remove fees. I hate this bank and would not recommend that anyone use them. They do suck!
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