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 EntryNo: 4009
 Date: Tuesday
09:43 PM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6,2 Safari/605.1.15 Cory Postl
Safari United States of America
Terrible customer service, I feel like I need to subscribe to Lifelock after giving my info to the people I just spoke with. Rude, disrespectful, unhelpful people that have limited information to your account info to even help(thank God). I will never do business with them again.
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 EntryNo: 4008
 Date: Saturday
02:41 AM
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Garrick
Safari United States of America
Their phone customer service is a mess of unprofessional, poorly trained, usually foreigners who can barely understand English, or is it on purpose?

I've had to call their phone customer service 4 times this year. It takes about 7 calls to get through to someone to fix a problem. For example my verbal password stopped working. It took me six hours and 7 phone calls, each time repeating all my info, address, SSN, birth date, even the place I was born, then the verbal password was wrong according to them. It took six months to get them to change the verbal password. Finally a customer service man said he changed but when I called a week later it didn't work.

Then they said I had to change it in a branch but the branch locations don't deal with the credit card business. Then one said they stopped using verbal passwords because they were too much trouble. Customer service are a lot of pathological liars that just make up whatever they want to get rid of the customer.

Then there are the head games. I made purchases from some stores I had a history of buying from. But they were blocked. So I call customer service, and the man lies and tells me the amount of a charge was way higher than it should have been. I freak out and then get him to repeat it, he repeats it in a distorted voice making it too high. I ask him to repeat it, after playing this game with me a few more times he finally says the right number he laughs like he is pleased with himself. Today I called to get the status of a credit business credit application. He asked me for my verbal password and it didn't work. So I tried my old one and that was wrong, so he hung up. A few more calls that didn't work like that and finally I I called my personal account and my password worked there. I told her about it not working for the business application and she said since I don't have a business account I have no verbal password for that yet. So I just gave my personal password with all my account information to some yahoo with a foreign voice when he knew I didn't have an account with them. After seven calls over 1-1/2 hours I finally got the status of my application.

If I ever have to call customer service again, I JUST WON'T. Looking for a different bank right now.

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 EntryNo: 4007
 Date: Thursday
02:24 AM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6 Safari/605.1.15 Larry
Safari United States of America
After forty years we just completed the process to close a safe deposit box. We moved all of our business accounts years ago when a trusted Wells account manager left the bank and warned us of deteriorating service, but neglected the box. Big mistake as we found locals no longer answer phones and it rings through to a corporate number that wastes a massive amount of time and tries to transfer to the local which places you in and endless loop. The mail communications contradict one another and refer you back to the horrible phone system. It is such an incompetent failing system that we will promptly dispose of the stock and never go near this company again.
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 EntryNo: 4006
 Date: Tuesday
03:49 AM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.5112.81 Safari/537.36 Edg/104.0.1293.47 Steven Podhaski
Safari United States of America
Wells fargo did away with landline authentication .They want you to own a cell phone .I do not own a cell phone and they will not let me use my online account without it . I cannot change my password because they want me to receive a code by way of a cell phone which I DO NOT OWN . They always sent me a code by way of my landline and know they did away with that option . Who are these stupid people ? I am 80 years old and have no one to call on a cell phone . Who ever is InCharge should fix this problem .
Visitor comments: 1
 EntryNo: 4005
 Date: Wednesday
04:21 PM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Ernie Hawkins
Safari United States of America
I;ve been a Wells Fargo customer since 1995 - they still will not refund in total 4 bounced check fees of $35 that occurred due to my error, but still....almost 30 years as a customer, a good customer with consistent deposits - no reason to treat me like that.
Visitor comments: 1
 EntryNo: 4004
 Date: Monday
10:49 PM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 Derrick Moses
Safari United States of America
It took 4 years for them to issue an overpayment refund on my loan. But they were up my -BADWORD- if I went 1 week past my due date. finally got the checks today and guess what? "we cant cash these here". took them back , about to rip them up and GF takes them, takes a photo of them, and they immediately deposit into RBFCU. -BADWORD- YOU, YOU FARTCLOWN PIECES OF SHIT!
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 EntryNo: 4003
 Date: Wednesday
07:48 AM
Mozilla/5.0 (Linux; Android 12; SM-G998U) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Mobile Safari/537.36 David J WHITNEY
Safari United States of America
They just throw the website down at any given -BADWORD- time now I can't even get my paycheck and bills are gonna bounce all over the place
Visitor comments: 2
 EntryNo: 4002
 Date: Wednesday
04:49 AM
Mozilla/5.0 (iPhone; CPU iPhone OS 14_7_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.2 Mobile/15E148 Safari/604.1 Rick
Safari United States of America
6 months to refinance an investment property with nearly perfect credit scores and high equity in the property. The clowns that work at this bank can’t even get that right. 6 months into the process they were still requesting the same documents over and over again, what -BADWORD- can’t do a simple refi this bank you guessed it, if you want to waste time and money this is the bank for you
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 EntryNo: 4001
 Date: Wednesday
09:13 PM
Mozilla/5.0 (iPhone; CPU iPhone OS 15_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.4 Mobile/15E148 Safari/604.1 Cody
Safari United States of America
Easily the worst bank in the world. I would rather walk across a field of glass than talk to the representatives at Wells Fargo. Awful company. Don’t work with them.
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 EntryNo: 4000
 Date: Tuesday
04:47 AM
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.67 Safari/537.36 Doug L
Safari United States of America
So a little bit of a different perspective here, but I believe definitely relevant. I was offered a role with Wells Fargo at the end of a contract and needed work. It wasn't my favorite option, but between needing solid work, and naively believing they had changed, I took a stab at the role. From day 1, I could see the lack of professionalism, due diligence, and more. I really don't know where to begin, so here are a list of some of the things I saw at this horrendous excuse for a company:
-They sent my badge to the wrong city
-There was no tech support until day 3 so I pretty much did tech support's job for them.
-There were hidden terms that they only introduced once training began.
-I found out that I needed to disclose all of my investment activity.
-When I asked them if I could get the same transparency and get the names of those overseeing my account information they ignored my request.
-They set me up with the wrong bank account.
-They set up software developers (like myself) with systems that were unreliable; I had one that crashed 6 times in 4 weeks.
-They broke their own policies multiple times (not honoring good faith efforts, providing the lowest rate of black home ownership lending despite preaching diversity, and generally writing employees up for pointing out issues they saw with management).
-They had high paid software developers waiting on the sidelines for work (and wondering if there would be work) due to incredibly poor planning by managers that truly didn't understand how to use the skills their staff had.
-Constant intrusion into their employees personal lives (they wanted us to report if we went on vacations with co-workers).
-Complete lack of transparency/follow through when any employee presented evaluators with ways management's actions contradicted their actions.
-Blatant lies like telling employees that a survey was "completely anonymous" and then following up with those employees on what was said.
So, to provide just one example of what was mentioned above, I honestly found it a bit intrusive that I was told where I could invest my money, and that I had to share with them all of my investments. I enquired with the manager of their "Compliance" department about some of the policies, like whether I could get the names of the personnel that had access to my account information. This request was simply ignored. I also opened an account with one platform they considered approved as opposed to Robinhood. I was prompted to update my information on their site, and shared that information (despite my distain with the process).I was approached by a member of their team asking why I hadn't submitted this information earlier. I mentioned that I thought I had, and obviously, they knew of this information because of my own volition. I actually received a "violation" due to this. This is not due to being careful, but lazy, as I researched and found that in their own policy booklet, they mention that employees should not be punished for acting in good faith. Of course, they refused to remove such violations, and I proceeded to evaluate my legal actions pressing that department for better information.
Ultimately, they twisted my inquiries, and objections as something they weren't, and I kept records of their responses. I am CERTAIN, that if they could have fired me, they would have. While I had marks on my record, I challenged almost all of these effectively, and ensured that there was email correspondence that captured the lack of transparency, hypocrisy, and culture of corruption that protected higher-ups who were quite frankly some of the worst managers I have seen at any company. The simple threat of legal recourse that had been set up due to multiple incidents like the one mentioned above kept me there for 2 years while I looked for something else.

I was appalled at the waste I saw at this company. I believe this experience provides a deeper understanding of why there has been so many issues. I URGE you to contact any regulators and put PRESSURE on THEM to put pressure on these guys. I worked with data and saw projects that had no sense of direction. These reports were to go to regulators, and nobody seemed to have any idea how this was going to demonstrate compliance. When I asked for transparency, and an exemplification from managers that they honor their own policies, I was reprimanded. Again, I never was fired because they KNEW they were wrong. If this company has wronged you, I would honestly keep record of any complaints you send to agencies, and track the responses. This company has no inhibitions about sending out a PR campaign that is laced with lies, lying to employees, and lying to customers. It is corrupt to the core. I know I am preaching to the choir, but if you think I am exaggerating, please see these two articles on diversity at Wells F:
https://www.wellsfargo.com/a bout/diversity/diversity-and -inclusion/
Now here is how they implement it:
https://www.bloomberg.com/gr aphics/2022-wells-fargo-blac k-home-loan-refinancing/

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