# Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... [ » ]

 EntryNo: 3216
 Date: Thursday
01:53 AM
Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Firefox/31.0 John D
Firefox United States of America
Wells Fargo has disabled our online account twice in as many months, demanding we change our password, and now even that is not possible owing to Wells Fargo's dysfunctional Web site. This means they can make changes to our account without notifying us, citing this problem.

The last time Wells Fargo sent us an email telling us they couldn't send us any emails it was a prelude to an attempt to repossess our home. Having advised us they weren't going to send us any email alerts, Wells Fargo then increased our payments and, upon receiving the old payment amount, withheld any advice that the payment had been increased (by mail) until the day before the late date, then transferred the account management across the international date line to India to claim we hadn't paid. So Wells Fargo began the process of having people from India, who didn't speak English clearly, call us to arrange to repossess our home. On our complaining we couldn't understand the agent, Wells Fargo assigned an usually effeminate male to call me at home after hours.

The difference in the paid amounts was less than $100.00, as I recall. They seized the deficient amount and we had to pay the whole new amount for that month as well, which we paid before the 30-day mark.

Despite the fact we could prove they seized the lesser amount and demanded whole payment of the new amount, their response to our complaint was "How could we seize any funds?" It was a circus act, trust me.

For those in similar situations, you need to contact the Better Business Bureau www.bbb.org and the Consumer Financial Protection Bureau www.consumerfinance.gov. If it is a VA loan, you need to contact the VA and, if you are a member of the VFW www.vfw.org and/or American Legion www.legion.org, contact those agencies as well as they will help you navigate through the Veterans Administration.

Good luck!

Visitor comments: 1
 EntryNo: 3215
 Date: Friday
07:29 AM
Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0; SiteKiosk 7.8 Build 332) Herman
unknown United States of America
Yup. these guys do suck. They advertise instant transfers but in reality they take at least a day or two and cost money. It is redicoulous that they are allowed to advertise something they arent providing. wheres my money punks
Add comment
 EntryNo: 3214
 Date: Wednesday
11:53 PM
Mozilla/5.0 (Linux; U; Android 4.4.2; en-us; LGLS660 Build/KOT49I.LS660ZV5) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/34.0.1847.118 Mobile Safari/537.36 joe desbeins
Safari United States of America
Horrible online nusiance. Still dealing with it after 3 days. They won't let go. They want to stop mail statements. Keep coming up with e mail excuses to stop statements. They PUSHED ME twisted my arm to sign up for online banking. And now EVERYTHING is all fouled up. 2nd trip to branch to morrow. Terrible programs. In accurate information. Changes made without me asking. The list goes on. JD
Add comment
 EntryNo: 3213
 Date: Wednesday
09:16 PM
Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko Ralph
Mozilla United States of America
Paid off my auto loan in full. Wells Fargo sent me the title. Now they send me a letter asking me to send it back "as it was sent in error" to please return it so they can "properly" execute the transfer.
The car is mine. I paid for it in full. I have the title. I am not sending anyone the title unless they pay for the car. I am not stupid. Wells Fargo can pound sand!

Visitor comments: 1
 EntryNo: 3212
 Date: Wednesday
06:57 PM
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36 Evanaldo Reyes
Safari United States of America
I couldn't believe it! to "protect me from fraud" they cancelled my debit card and I couldn't get gas at the gas pump! So I asked for another one over the phone, and these -BADWORD- people asked me security questions about previoius license plate numbers in my life. Guess what--I didn't remember which license plate number had been mine at some point in my life, so they said i was "high risk call" and hung up. Unless I am a Trump, they are as rude as they want to be over the phone.
Add comment
 EntryNo: 3211
 Date: Wednesday
07:53 AM
Mozilla/5.0 (iPad; CPU OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53 Sam
Safari United States of America
Wells Fargo forces team members to sell products to customers that they don't need . They don't care about customers they care about sales . District managers force like Maryam firoozadi district manager at Arlington only abuses team members and forces them to make dials and then open ups investigation and fire them . How are we helping the community if all we r doing is forcing team members to act unethically
Add comment
 EntryNo: 3210
 Date: Tuesday
05:32 PM
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36 Quinton Gregurek
Safari United States of America
Wells Fargo is Terrible, Bad customer service and no care towards their customers.

1st of all when ever I get an atm fee for withdrawl (OR EVEN TO JUST LOOK AT MY BALANCE) wells fargo stacks an additional $2 fee.

2nd of all I signed up for overdraft charges and did not even know (was not informed properly). so I made 2 purchases over the weekend that was no more than $25. one purchase was accidental(ment to use pay pal bill me later). And i got 2 overdraft fees of $35 a piece.


Add comment
 EntryNo: 3209
 Date: Monday
10:12 AM
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36 David
Safari United States of America
Misinformation, Unfair Treatment, Rudeness from a supervisor (Steven Sheridan), Poor Communication
I went into my local Wells Fargo branch in September of 2014. I was told by a banker that signing up for a secure credit card with Wells Fargo and making my monthly payments on time for 12 months would allow me to transition to an unsecured Wells Fargo Credit Card with a limit of $1000.

I went in after my year was up and met with a banker. He asked a few questions and said he would contact me in the next few days. When he did contact me (Sebastian, AWESOME guy) he informed me that I was denied. I was at a loss because I was never told that there was even an application process where I could potentially be denied.

I called the corporate number for an explanation and was only told that I was declined. I asked for an explanation and the gentleman just kept repeating that I needed to contact the credit bureau. I asked to speak to his supervisor and was transferred to an extremely condescending underwriter (Joseph Kocou) who kept citing one derogatory mark on my credit score from a medical procedure I had in 2010. I explained that I had been fighting this for over a year and have not been bale to resolve the issue because the facility where I had the surgery no longer exists. He then attempted to embarrass me by telling me I did not know how to manage my checking account (which is ridiculous because I transfer the majority of the income to my fiance's account for savings and so we just use one card. Joseph wasn't even aware of my payments for my auto loan (under my father's name but paid every month for over 2 years out of my account) and had no interest in telling me anything other than no.

I asked to speak to his manager (couldn't understand her name) and the call was disconnected. She called me back while I was in my office and I missed her call. I called her back 5 separate times between Tuesday and Wednesday and could not have my call returned.

I called again on Wednesday and spoke with another supervisor (did not get her name). She continued to cite issues from when I was 19 years old and had no interest in considering me as credit worthy. She had scripted answers and at one point refused to give me her supervisors information. After telling me her supervisor was not in, she placed me on hold and miraculously found her supervisor.

At this point I have told my story about 6 different times when I was transferred to Steven Sheridan. He IMMEDIATELY spoke down to me as if he was speaking to a child. I explained to him right from the beginning to be respectful. He told me that he would not help me because I was previously denied and clearly had no interest in whether or not I was credit worthy and had even less interest in the fact that I was coerced into signing up for a secured card for 1 year under false pretenses.

I asked to speak to his supervisor who, again, was conveniently not in (I asked to speak to supervisors 5 different times and only once was 1 available). I was given a phone number for Troy Tarchione who I will be contacting today when I am able.

I cannot comprehend how this is something Wells Fargo is able to get away with. I was clearly informed that I would be able to build my credit by using this secured card to work toward an unsecured card. After I fulfilled my part, they decided to not hold up their part.

Add comment
 EntryNo: 3208
 Date: Monday
08:32 AM
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) John
Internet Explorer United States of America
I've been borrowing and paying off loans since the '70's. The education loan I just paid off with Wells Fargo was by far the worst experience I've ever had. I never imagined a bank could be so systematically incompetent. First, no statements, ever. Not by e or snail mail, despite my multiple requests. Their response today: "you are on auto-pay so you were never sent a statement." I wonder why eight different rep told me on the phone that I would over thepas t two years.... Second,robotic and non-responsive help desk folks. Last, a clogged phone system that makes you wait forever. The odd thing is that I had an automobile loan with WF at the same time and I never had a hiccup with them. Maybe the education loan services dep't should be dissolved and reconstituted by dealer services? Either way, I'm done with WF and I will never recommend it to another person. No kidding, this experience was horrible....beyond imagination even 40 years ago, just plain criminal now.
Add comment
 EntryNo: 3207
 Date: Sunday
12:27 AM
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36 David
Safari United States of America
The store manager at my location - Dallas Hwy/Barrett Pkwy intersection in Marietta GA actually suggest that I open up a fraud alert on a check that my wife wrote. These people are stupid beyond compare. Doing my homework and getting on with a bank that cares about holding 10% of my money while they loan out the other 90%. I hope that woman's children hate her.
Add comment
« previous page next page »

Please help spread the word by linking to WellsFargoSucks.com on your website or blog.