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 EntryNo: 3012
 Date: Saturday
07:26 PM
08.03.2014
Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:27.0) Gecko/20100101 Firefox/27.0 Jerry
Firefox United States of America
On Dec 2, 2013 I had an unauthorized charge of $112.59. This caused 45 NSF fees afterwards. My PayPal account was hacked into and a purchase was made on 11/29/2013. This posted to my bank account on 12/3/2013. Because my balance was lessened by this amount I eventually ended up with 45 NSF fees amounting to $1645.00. I reported this unauthorized transaction 96 days after it happened. The fraud agent on the phone told me that I only had 95 days to report this. Every agent agreed with me that if the funds had been there that every transaction afterwards would have been funded. I am not living without water or heat in my home. I am forced to give my son baths with water from my neighbours hose. Wells fargo will no nothing to help me. I am totally devastated by this missing money.
Visitor comments: 1
 EntryNo: 3011
 Date: Friday
09:39 PM
07.03.2014
Mozilla/5.0 (iPad; CPU OS 7_0_6 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B651 Safari/9537.53 Jason Lopez
Safari United States of America
I have been with WFHM since 3/2005 and they are the worst. I call customer service with refinance questions and they are useless they transfer and transfer until the call disconnects. Then send out documents that are dated, when you fill them out and resend they claim to only receive part of the documents WF purposely make things impossible.
Visitor comments: 1
 EntryNo: 3010
 Date: Friday
11:36 AM
07.03.2014
Mozilla/5.0 (Linux; U; Android 4.3; en-us; SPH-L900 Build/JSS15J) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30 Tim Tilghman
Safari United States of America
Basically what happened to me is the right - to - set - off -BADWORD-. I am a victim of a technicality. I spoke to a representative because they were drafting money from me. I stopped that and made an arrangement. Usually a company will tell you that you need to make sure that you keep your arrangements or they could in start drafting money again. This rep did not say that. I was supposed to pay $47.00 on 1/31/14. I didn't pay, because my job didn't put my money in my direct deposit. However, the kicker is that I received a letter that stated I had 30 days to make good on this $405.00 that I owe. Therefore, I had until 2/18/14 to pay or make arrangements. Well, on 2/13/14 they drafted the $405.00. I called and filed a claim, the rep was rude and the supervisor was nice and said that I will get a temporary credit. So 12 days later I find out that I filed a claim withthe wrong dept., and submitted documentation, stating that based on the letter the money was drafted before I could make an arrangement. So again, I speak to a supervisor who tells me I FAILED to take responsibility, so therefore, the arrangement was broken and it's not our responsibility to contact you. However, the support team will make the final decision. So i call again today, and the rep was rude again telling, well you're getting the money back and no one will contact you. So i asked why not? He said that's just not the way we do thangs. So YES WELLS FARGO SUCKS and their employees are rude, impatient, and incompetent.
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 EntryNo: 3009
 Date: Thursday
07:13 PM
06.03.2014
Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; EIE10;ENUSWOL; rv:11.0) like Gecko Jessie
Mozilla United States of America
This beautiful story begins in my glory days as a college student. I went to out of state school, but had always banked with a local bank specific to my hometown. I received a $500 check for my 20th birthday while I was at school. Instead of sending it all the way home to my parents so they could deposit it in my account back home, I decided it might be a wise idea to open a checking account with a nationally recognized bank... Wells -BADWORD- Fargo. The Lord Voldemort of my life. So... I went to WF and opened a checking account, deposited the $500 check, and basically forgot about it. I continued for months using my debit card from my home bank. One day I remembered that I had $500 just sitting in an account, decided to go to lunch, used it, and it was declined. DECLINED!!! I was in a panic... That's such an embarrassing thing to have happen. I called the bank to see what happened. The dick on the other phone line said VERBATIM, "You're account is $120 in the negative.." I couldn't understand why, considering I had never once written a check or used my card connected to this account. It turns out that when I signed up for a checking account, they also (without telling me) signed me up for a "free" saving account. For every month there was no money in my savings account a fee was invoiced (but never once mailed to me.) Every time a fee was invoiced, they debited it out of my checking account. WITHOUT -BADWORD- TELLING ME! All the way until I went out to lunch, my card was declined, and I was $120 in the hole. I hate Wells Fargo. I hate them so much.
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 EntryNo: 3008
 Date: Thursday
11:38 AM
06.03.2014
Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0) jason
Internet Explorer United States of America
Where to start with these -BADWORD-s. My first experience was years ago when I attempted to refinance my mortgage. I called and asked for assistance in the matter since the rates had dropped so much at the time. They said they could not help me. I later refinanced with someone else only to have Wells Fargo repurchase the loan at a much lower rate. I then had a furniture loan that went through them. I called several times inquiring about payment since I had not received a bill they kept saying it's not a problem you must have been right after a cycle and sometimes it takes 2 months to get. Minutes after being told this I get called from their collections department stating I was past due! Moving on from that (I still only receive my bill on occasion) I was going through a divorce and was forced to sell my house which needed to be a short sale. We sold the house quickly and started the nightmare. 8 months have passed and they still call asking if I want assistance with modification. For the 4th time they apologized and said they would send the account back to the short sale side. They were even generous enough to offer me a higher payment and another 10 years on the loan if I wanted to stay in the house (WTF). I may lose my buyer at this point and they will go several more months without payment. What a well run organization!
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 EntryNo: 3007
 Date: Wednesday
07:15 PM
05.03.2014
Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) Dan Shirley
Internet Explorer United States of America
I experienced a recent fraud committed against my Wells Fargo debit card account.

When I contacted Wells Fargo by phone I received very poor and very negative service.

Even though it was clear that the company had billed my account without my authorization, the Wells Fargo person I contacted concentrated on demonstrating that it was my fault, not the company committing the fraud, and I was told I should 'just be more careful'.

Further, because the amount was relatively small I was told I should be 'glad it wasn't hundreds or thousands of dollars' as is often the case instead of the 'minimum' amount I was defrauded, which was below $100.

In general I was treated in a dismissive, condescending manner which I found very offensive.

NO HELP of any kind was offered to me... but the people answering the phone DID take the opportunity to try to sell me additional services.

This certainly put Wells Fargo at the top of the blood-sucking pyramid.

I am a person living largely on my retirement account and cannot afford to be cheated of even a small amount of money.

In fact the amount of money that was stolen was about a weeks worth of basic groceries for me.

Whose side is Wells Fargo on???

I am angry, was treated badly and will return the disfavor at every opportunity.

Should anyone ask what I think of Wells Fargo my answer will be:

THEY SUCK.

Visitor comments: 1
 EntryNo: 3006
 Date: Wednesday
05:13 PM
05.03.2014
Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko Robert DeLeonardis
Mozilla United States of America
Totally frustrating dealing with staff representatives at WF. This is in response to a reverse mortage on a property. The property has been in possession and ownership of my 87 year old Mother who had to be relocated due to health reasons to a local nursing facility. Thus left with the property, family decided to put house up for sale and go through a "Short Sale". Well, let me tell you, what a stressful year I have had dealing with these people in South Carolina regarding this. After putting the home on the market and having various offers on the property, only to be rejected several times as they continue to inform me that the property needs to be re-appraised, which keeps increasing mysteriously and then these offers are not accepted. The lasts is that they tell me as long as they meet 95% of the appraised value, they could accept an offer. So, after several attempts and MULTIPLE documents sent to them by attorneys, realtors, only to inform us that they now decided to counter offer and increase the value over $20,000 in value. There is prospective buyer eager to own and buy the home and met all the requirements as I have sent them many times all necessary documents. All we get when we contact them is messages and if you are lucky, a call back in like 3 weeks. So, now after almost 1 year with this short sale property, we will probably have the contract terminated from the buyer as they can't meet that price. When I spoke to a rep at WF, they tell there is nothing they can do, it's the investors decision. Nice customer service and helping you out! Meanwhile a nice home sits vacant and can't even get the deal done so we may have to put back on the market and see if anyone offers their ridiculous counter offer, if not, we will just tell them to stick it, throw the keys in the house and walk away. Nice way to end a home you grew up and has been in the family for over 65 years. Thanks WF, you really helped us out a lot, fortunately my Mother, who suffers dementia, won't even remember any of this -BADWORD- that WF has done and probably won't know, but she does remember everything about HER house that she once owned and maintained for over 60 years, only to be left out "in the cold" and that what its been like here in Chicago this winter. Can't say enough good stuff about them, you kidding me.
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 EntryNo: 3005
 Date: Monday
07:20 PM
03.03.2014
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Loura frost
Firefox United States of America
I HATE Wells Fargo....I have a mortgage with them and that totally Sucks!
I had a flood and was sent a cheque from my insurance company, went to wells fargo and was forced to open an account that I didn't want, and then after an hour I was told that the cheque would take 10 days to clear the first $2800, and the other $5800 would take 2 weeks......as the cheque is not from Wells Fargo then they told me it always takes this long for funds to be verified....really???? Coz when I pay my mortgage they snatch that money out the same day but to hold a cheque, I'm up to date on my mortgage, for 2 weeks???!!! after 5 days I tried to use my card in Publix which was rejected due to 'insufficient funds' I then called the bank, of course autoamted, can't get a human, was informed that I was overdrawn by $400!!!!!!! NEVER EVER OPEN A BANK ACCOUNT OR EVEN consider it...they are the worst bank I've ever dealt with!!

Visitor comments: 1
 EntryNo: 3004
 Date: Monday
02:53 PM
03.03.2014
Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.117 Safari/537.36 Michael Bauer
Safari United States of America
Running our own business for over 12 years here in Scottsdale Arizona. Unfortunately we opened up business accounts with Wells Fargo which was the biggest mistake ever.

3 days ago we tried to pay a purchase using our debit card - declined - . Called wells fargo and found out our accounts got frozen. We had $ 15,855 dollars in funds on our account and no debts. We never got told why our accounts got frozen. It took us 3 weeks to get our funds. Three weeks without having access to our own funds for paying our daily business and private expense. The most horrible bank in our entire life. We contacted john.g.stumpf@wellsfargo.com ( President ) no answer. SAY GOOD BY WELLS FARGO ARIZONA

Visitor comments: 1
 EntryNo: 3003
 Date: Monday
02:10 AM
03.03.2014
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36 Kadab Mukesh
Safari India


On Feb 2, 2014 I used the debit card to withdraw cash and just ensure that the card works and I remember the password. There was no problem and the transaction went through.

On Feb 21, I tried to use the debit card in Jordan and the transaction did not go through. Regrettably, this was to withdraw cash to pay my hotel bill.

I sent a mail to Wells Fargo on Feb 22 stating the issue. To my utter surprise, I was informed that my card has been deactivated because of inactivity on Feb 19th. I sent them a mail that the card could not possible be inactive since I did a transaction of Feb 2nd and the transaction is reflected in my statement of account. Further, when I had sent a mail about using the debit card, there was no forewarning that they would deactivate the card.

Got a stock response that there is nothing that can be done. I would have to call their call center and ask for a fresh card. I sent them a mail stating that I am stuck in Jordan unable to pay my hotel bill and the card deactivation should not have happened due to inactivity since I did do a transaction 2 weeks before they changed the status. The least that they can do is send me a card by Fedex to Jordan so that I can pay my bill. Again received the same answer that they cannot do anything about this.

As a US citizen stuck in an Arab country unable to pay a hotel bill is really not fun at all. Especially when you have done everything to ensure that everything works.

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